• Report: #996825

Complaint Review: Villa del Palmar - Flamingos

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  • Submitted: Mon, January 14, 2013
  • Updated: Fri, January 18, 2013

  • Reported By: DENAE — EATONTON Georgia United States of America
Villa del Palmar - Flamingos
Los Angeles, CA 90051-5769 Internet United States of America

Villa del Palmar - Flamingos Bought a timeshare, it is paid in full, moved from original address, changed the address info in their website, have never received an invoice since move in 2009, only received PAST DUE NOTICE after D, Internet

*UPDATE Employee: Dear Member

*General Comment: Timeshare = Bad news

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We bought a timeshare in Los Cabos, Mexico while traveling there.  We have paid it in full.
We received yearly invoices for our Maintenance Fee every year until we moved in 2009, updating our new address on www.resortcom.com.  When I have called them, they have our current address information on file.

We have not received an Invoice from the since October or November of 2008.

But, we have received PAST DUE NOTICES every year since.  I have called and complained many times.  The Late charge is $91.68, a substantial amount.  One year, "as a courtesy", they reduced the late fees 50%. 

We have EXCELLENT credit, if you would like to check, please contact us.  We do not pay our bills late, ever!  When I get yearly invoices, such as prop tax, auto and homeowner insurance, I pay the bill right away.  No invoice, I have nothing to tell me what amount is due and when.

We are still not receiving Invoices, but yes, we are still receiving PAST DUE NOTICE!
I think they are purposely doing this to get that extra Late fee.

Great way to generate extra revenue.  What are the Timeshare Owners supposed to do? Not pay it and lose their timeshare?  It's a WIN/WIN for the company!



This report was posted on Ripoff Report on 01/14/2013 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Villa-del-Palmar-Flamingos/internet/Villa-del-Palmar-Flamingos-Bought-a-timeshare-it-is-paid-in-full-moved-from-original-996825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dear Member

AUTHOR: UVC Club Director - (United States of America)

I am sorry to hear that you have had challenges in receiving invoices for your maintenance fee payments. There are several different ways you can pay your maintenance fee; either by phone, logging in online or by mailing in a check. The maintenance fees are due at the same time every year. We also share the due dates calendar on each of our Quarterly Newsletters to keep our members up to date. To make things easier, you can sign up for our new Paperless Billing option where you will receive an email when your statement is available online so you can view, print or pay your bill online 24/7. For information on how to sign up for Paperless Billing, please email memberservices@resortcom.com. If you would like to provide an email address for us to contact, we can contact you directly as well. Thank you and once again, sorry for any inconveniences.

 
Best Regards,

Rhonda S. Mayer
Club Director
Universal Vacation Club
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#2 General Comment

Timeshare = Bad news

AUTHOR: IsabellaP - (United States of America)

Beware. If you stop paying your timeshare, it is very likely that the resort sells your debt to a collections agency, and they can REALLY ruin your credit report. Timeshare Industry has gained its bad reputation because of these sort of situations. I know a company that can give you a totally free consultation on your matter, this is their website:

http://www.timesharescam.com/

hope you're having a great year so far
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