• Report: #557424

Complaint Review: Vinesse - American Cellars Wine Club

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  • Submitted: Wed, January 20, 2010
  • Updated: Fri, January 22, 2010

  • Reported By: bd in pa — Meadville Pennsylvania United States of America
Vinesse - American Cellars Wine Club
822 Hampshire Road, Suite E Westlake Village, California United States of America

Vinesse - American Cellars Wine Club Misleading and questionable Westlake Village, California

*UPDATE Employee: wine tote and credit issued to customer

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I joined Vinesse in June of 2009.  The shipments were supposed to arrive approximately every other month.  As a reward for joining I was to receive a Wine tote with the third shipment. 


I received 5 shipments between June 12th and September 27th.  With the September shipment I received a card on which I could choose my gift for joining.  I chose the gift mailed the card in and never received it. 


In October I received a bill for a membership fee that they would have to impose.  This fee was not disclosed when I joined.  With that bill was also included a coupon for a future purchase.  I used this coupon in October on a purchase, was charged the membership fee in a separate billing and never recieved another shipment of wine after that. 


Upon calling on January 20th, I was told that I must have never received the letter they sent that indicated they could no longer ship to Pennsylvania.  When I asked for  a refund of the membership fee I was told that the fee I paid in October was for June 2009 through the date of the last shipment so I was not eligible for a refund.


I requested a cancellation of my account which they said they took care of so if they ever do ship to Pennsylvania again - I won't be buying from them.


Bottom line - I think they have some shady communication practices and don't always follow through (ie: free gift for joining)


This report was posted on Ripoff Report on 01/20/2010 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vinesse-American-Cellars-Wine-Club/Westlake-Village-California-91361/Vinesse-American-Cellars-Wine-Club-Misleading-and-questionable-Westlake-Village-Califor-557424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

wine tote and credit issued to customer

AUTHOR: acameron@vinesse.com - (U.S.A.)

At Vinesse, we are only satisfied when our customers are and we apologize for any confusion regarding the membership.  We have packaged up a wine tote and the package delivered to the customer today, 1/22/2010.  In addition, the membership fee has been credited to the customer.  The account has been canceled and there are no additional wine shipments that will be sent to the customer.
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