- Report: #557424
Report - Rebuttal - Arbitrate
Complaint Review: Vinesse - American Cellars Wine Club
Vinesse - American Cellars Wine Club822 Hampshire Road, Suite E Westlake Village, California United States of America
Vinesse - American Cellars Wine Club Misleading and questionable Westlake Village, California
*UPDATE Employee: wine tote and credit issued to customer
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I joined Vinesse in June of 2009. The shipments were supposed to arrive approximately every other month. As a reward for joining I was to receive a Wine tote with the third shipment.
I received 5 shipments between June 12th and September 27th. With the September shipment I received a card on which I could choose my gift for joining. I chose the gift mailed the card in and never received it.
In October I received a bill for a membership fee that they would have to impose. This fee was not disclosed when I joined. With that bill was also included a coupon for a future purchase. I used this coupon in October on a purchase, was charged the membership fee in a separate billing and never recieved another shipment of wine after that.
Upon calling on January 20th, I was told that I must have never received the letter they sent that indicated they could no longer ship to Pennsylvania. When I asked for a refund of the membership fee I was told that the fee I paid in October was for June 2009 through the date of the last shipment so I was not eligible for a refund.
I requested a cancellation of my account which they said they took care of so if they ever do ship to Pennsylvania again - I won't be buying from them.
Bottom line - I think they have some shady communication practices and don't always follow through (ie: free gift for joining)
This report was posted on Ripoff Report on 01/20/2010 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vinesse-American-Cellars-Wine-Club/Westlake-Village-California-91361/Vinesse-American-Cellars-Wine-Club-Misleading-and-questionable-Westlake-Village-Califor-557424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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