- Report: #1049896
Report - Rebuttal - Arbitrate
Complaint Review: Vinesse Wine Club
Vinesse Wine Club822 Hampshire Rd Westlake Village, California USA
Vinesse Wine Club Double charged me and failed to give promised rewards Westlake Village California
*Author of original report: Vinesse rectified the situation today
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I received an email from Vinesse Wine club to get monthly shipments of 6 bottles of wine from around the world. They had a promotion going with American Airlines. For signing up with their club, they would give 2000 American Airlines miles after the first month's shipment. After the second month's shipment, they would give 3000 miles. After the third shipment, they would give a wine picnic basket.
The first month's shipment of 6 wines would cost only $45 with free shipping. Any shipment after the first month would cost $90 plus shipping. I received my first shipment and saw that I indeed receive the 2000 miles as promised. But my credit card statement showed that I was charged the $45 twice.
I called the company and they told me that I must have accidentally hit the submit button twice when I joined the club. I know I did not hit the button twice, and beside that, I only received one shipment of wine, and not another shipment that they say I accidentally ordered.
It seemed like they intentionally double charged me hoping that I wouldn't notice, and never intended on sending me the other shipment that they said I accidentally ordered. They finally refunded me the money for the extra $45.
When I received the second month's shipment, I saw that my credit card was charged $128. So it was $90 for the wine and $38 for shipping and tax. This seemed to be not worth it to me so I called and cancelled my membership.
They never sent the 3000 bonus AA miles that they had promised for the second month's shipment. I called several times to let them know and even though the representatives were polite and said they would take care of it, they never sent my bonus miles. Finally someone from Vinesse called AA and told them that they were not going to give me my bonus miles. A customer service rep called me and knew that I was being cheated by Vinesse so she told me that she would give me the miles complimentary of AA.
I was happy that AA realized that I was cheated by Vinesse and rectified it.
In all, I would not trust Vinesse at all. It seems like they will try to rip you off and see what they can get away with by overcharging your credit card until you notice and complain and they don't honor any promotional promises they used to get you to join their wine club.
The wines were decent though.
This report was posted on Ripoff Report on 05/10/2013 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vinesse-Wine-Club/Westlake-Village-California-91361/Vinesse-Wine-Club-Double-charged-me-and-failed-to-give-promised-rewards-Westlake-Village-1049896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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