- Report: #1053544
Report - Rebuttal - Arbitrate
Complaint Review: Vinesse wines
Vinesse wines822 hampshire road, suite E westlake village, California USA
Vinesse wines did not send award points westlake village California
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Got an offer from United Mileage Plus to buy $41 worth of wine and receive 6,500 bonus points. Ad: "Earn 6,500 award miles and enjoy 6 exceptional wines for just $41.95." Sound straightforward, right?
Ordered, got and drank the wine. Never got points. I called.
Them: "You only get 2,500 for the first wine shipment."
Me: "That is not what it says on your website. This is misleading."
Them: "It is in the terms and conditions"
OK - whatever. Me: "Then please send me my 2,500 points."
Them: "Looks like you had gotten wine through American Airlines a few years ago, so we won't give you the United points."
Mark, the service manager, then dodged my question about 30 times when I asked him where this policy is stated.
This is super cheesy. Avoid this wine club people! Full of trickery.
This report was posted on Ripoff Report on 05/24/2013 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vinesse-wines/westlake-village-California-91361/Vinesse-wines-did-not-send-award-points-westlake-village-California-1053544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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