- Report: #1076969
Report - Rebuttal - Arbitrate
Complaint Review: Vinesse
Vinesse822 Hampshire rd suite E West lake village , California USA
Vinesse American cellars wine Terrible wine and continued charging me after I canceled the membership West lake village California
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I tried this new wine club after receiving a promotional deal in my Omaha steaks shipment, which was a gift. I've had good experiences with other wine clubs and decided to give American wine cellars a try. My first shipment came and I was not impressed with the quality for the price of the wine. I called and canceled my membership and the customer service rep was very nice and took care of it immediately. Fast forward 4 months and I receive a weird charge on my creditcard under vinesse 5 seasons. I called my bank and they explained the charge would expire since I didn't make any purchases and it must be an entering error and at this time I did not connect the two companies. The charge went through a few days later and I called the company explaining I did not order anything and it must be a mix up. The lady told me my account was still active and I didn't cancel my membership with american wine cellars and the case of wine was already in transit for $163.98 (double the original price I paid) and there's nothing she can do. I would need to refuse the order to be reimbursed however I'm responsive for the shipping fees to and from me which equals about $40. The manager will be calling me back when she "gets in the office." In the meantime I will be calling my bank regarding these fraudulent charges. Buyer beware!
This report was posted on Ripoff Report on 08/19/2013 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vinesse/West-lake-village-California-91361/Vinesse-American-cellars-wine-Terrible-wine-and-continued-charging-me-after-I-canceled-th-1076969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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