- Report: #645728
Report - Rebuttal - Arbitrate
Complaint Review: Vinesse
Vinesse822 Hampshire Rd, Ste E Westlake Village, California United States of America
Vinesse Vinesse Wine Club Annual Fee Added without Notice and Bad Customer Service Westlake Village, California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called customer service to let them know that I never heard of nor agreed to an annual fee. I was told that they sent me a letter stating that I would be charged an annual fee and that it was voucher that I could use in 60 days to make a purchase. I told them that I did not receive the letter and would like to cancel my membership and have them back out the fee. I was told that it would be very unlikely for them to do that but she would send an e-mail to "corporate" and they would get back to me.
A week later (after not hearing anything) I called them again and was told that my request was denied. I requested to speak to a Supervisor who again told told me about the voucher. I told him I hadn't known or agreed to it and would like it backed out. If not, I would tell my credit card company not to pay it. He said he would check again and either e-mail or phone me.
After 2 days with no response, I called again. She checked with the Supervisor and he said it was again denied. When I called my credit card company, they said if it was Vinesse policy then they couldn't help me.
The "customer disservice" seems to be in a different location then where you place the order. Knowing that my credit card company would be unable to help me, I believe that the Stupervisor took no action on my behalf and just waited for me to call back (or not) since there seems to be nothing that I can do about it.
So now I am in the position of placing an order to use the $30 voucher (I don't know when it expires since I don't have it) and incur another charge from them of around $50 that I will have to pay. Bummer.
This report was posted on Ripoff Report on 09/29/2010 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vinesse/Westlake-Village-California-91361/Vinesse-Vinesse-Wine-Club-Annual-Fee-Added-without-Notice-and-Bad-Customer-Service-Westlak-645728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.