I purchased a towel warming rack from Vintage Tub and Bath for $354.00
on 4/14/2012, by the time it arrived on 4/25/2012 I had already
installed a locally bought towel rack and the bathroom remodel was done.
So I returned it hoping to get a full refund and a return on shipping
I was informed by their rep that I would not receive a
shipping refund because they claim they have 10 business days to ship. I
have perused their website and cannot find that claim. Even if
technically they are correct by allowing themselves 10 business days to ship, it makes
their business worth less to me (instead they charge way more). So I am
out the $34.00 to return and insure through USPS.
Next I was eventually issued a partial refund of about $287.00. After waiting on
hold, I was informed that the missing balance had been charged as a
restocking fee, even though their website says they at most, they charge
a 5% fee. They also charge a 10% fee for a secondary box, but my
product did not have a secondary box. Also my item was not a special
order, and as I did not even take it out of the box there was no damage
on my part.
I think this company displays unethical mannerisms, and I STRONGLY SUGGEST BUYER BEWARE WITH GREAT PREJUDICE!
I am still in communication with the company in the hopes of getting back
some of the $66.50 they stole from me. As of now I am out a little over
$100.00 dollars and have received nothing but a BIG HEADACHE from this
endeavor. STAY AWAY from non-reputable online companies.
PS--all they had to do was fill the original order in a timely fashion--and they
couldn't even do that? I have had normal Amazon shipments arrive in
less than 24 hours and I have received international shipments in less
than 10 days. UGH.
UPDATE: Vintage bed and bath said they were
keeping the money they took from me because they were charged a
restocking fee from their vendor. They said if I had sent it back to
them, they would have charged a lower fee, but since I didn't send it to
them, I incurred the larger fee. GET THIS! they are the ones who told
me to send it to the vendor and never made me aware of hidden third part
restocking fees. It is quite clear to me this company behaves