• Report: #920365

Complaint Review: Vintage Eyeglasses Online

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  • Submitted: Tue, July 31, 2012
  • Updated: Thu, August 02, 2012

  • Reported By: Stan — United States of America
Vintage Eyeglasses Online
3694 Smith Street Wantagh New York, New York United States of America

Vintage Eyeglasses Online VintageEyeglassesOnline.com Biggest Cheats & Frauds & Scammers Here - Beware - Stay Away! New York, New York

*REBUTTAL Owner of company: One last IMPORTANT note

*Author of original report: Clear

*REBUTTAL Owner of company: Trouble From the Start

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Have you ever been afraid of buying something online and receiving an empty box in the mail? Well, fear no more, for these guys are the real pros at doing just that! Read on...

VINTAGEEYEGLASSESONLINE.COM is a group of scammers who have set up a posh website to lull you with a false sense of security. The prices of the frames on sale are low enough to lure you and high enough to make them look legit. They seem to have found the perfect balance here.

They will answer your pre-sales questions with such sweet-talk and immediacy that you would easily mistake them to a professional store. Athough none of the emails would be signed with a name. To this day I do not know the name of the person I had been communicating with!

Anyway, you then give your credit card info to them and you will get an automated order report right away. But that is when the emails completely cease from them. [continued below]....
..... You have to mail them repeatedly for a few days before they will acknowledge the order and then again for a few more days before they will tell you that the order has been shipped. No tracking number.

Many days later, you get a neatly packed box. When you open it with brimming excitement, you will be greeted with a bunch of packing material and plain papers - no frames. :)

Do you know what would happen when you contact them to find out what went wrong?

YOU: "Here are the pictures of the box I received. There are no frames inside!" VEO: "The frames must have been stolen." YOU: "But the box looks intact!" VEO: "Contact the post office." YOU: "I already and I have filed a report. I have attached their complaint acknowledgemnt." VEO: "Ask them if they will cover the cost of your frames." YOU: "Huh? Isn't that supposed to be done by the seller?" VEO: "We haven't insured it." YOU: "Why did you not insure such a high value item? What am I supposed to do now?" VEO: "Contact the post office. Keep us informed." YOU: "How would they cover the payment I made to you for delivering me a frame?" VEO: "There is nothing we can do." YOU: "Please refund or at least give me store credit for non-delivery of purchased item." VEO: "Contact your bank and try for a chargeback. Good luck." YOU: "I will. I shall also be letting the world know who you are and what you do."

I then started digging up about the company and guess what I find! First of all, the address listed on their website and the return address on the box are both P.O. Boxes. What sort of a legitimate company uses a P.O. Box return address? Is this a way for them to easily change their identity once someone exposes them like me?

I'm a fool to have not checked these out properly before parting with my money. Anyway, lesson learned.

I hope these will help you. These are some of the addresses I dug up from domain info. Watch out for these even if they change their company / website name.

The address they mailed it from: Vintage Eyeglasses Online PO Box 61 Old Bethpage, NY 11804

The address on their domain: Greenberg, Elliot 3694 Smith Street Wantagh, New York 11793 United States (516) 318-2303 ega4ads@aol.com

The address on a related domain: Greenberg, Elliot

270 Oser Avenue Hauppauge, NY 11788 United States (631) 952-7500 ega4ads@aol.com

Another address on the related domain: 555 Broadhollow Road, Suite 205, Melville, NY 11747 United States (641) 543-1500 ega4ads@aol.com

I've now emailed my bank with all the photographs of the box stuffed with paper and the detailed post office report, asking them to intervene and get my money back. Who knows if I will, because someone this steeped in scam techniques probably has a few more up their sleeve to run away with the money and fail the chargeback.

I hope this was helpful to you and I really you would stay away (really far away) from these dregs of the society. Stay safe.

Stan.

This report was posted on Ripoff Report on 07/31/2012 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vintage-Eyeglasses-Online/New-York-New-York-11793/Vintage-Eyeglasses-Online-VintageEyeglassesOnlinecom-Biggest-Cheats-Frauds-Scammers-H-920365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

One last IMPORTANT note

AUTHOR: Elliot - (United States of America)

Hi this is Elliot again.

My company ships all of our packages exclusively with local newspaper. No exceptions! Not only is it cost effective and keeps prices down, it is Greener than using bubble wrap or plain white paper.

Take a close look at the package in the photo provided.

Enough said about this ridiculous complaint.

We look forward to you vising our site and enjoying our great selection of authentic vintage frames, delivered on time (and with newspaper!)

Have a great day!
Elliot
Co-Owner
vintageeyeglassesonline.com
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#2 Author of original report

Clear

AUTHOR: Stan - (United States of America)

Spoken like a person who clearly isn't running a business for three years, or if she is, not with many customers.

Why does being concerned about the safety of the delivery automatically mean one is afraid of the local delivery service stealing it? I have sent that shipping instruction to practically every seller I have purchased from over years! Who hasn't heard of items never reaching its destination because someone handling them steals the parcel because the label mentions something of high value?

But who would have thought the box would arrive safely but would become magically filled with papers! It was opened in the presence of the delivery person and even he was surprised it contained nothing of value.

The person in charge of the local post office who took my mail fraud complaint examined the box and mentioned that it looked intact except for the opening I have made so it's likely the seller sent them that way
(although he still took the complaint and I have shown that to Elliot when asking to resolve the issue).

Why should I contact the credit card company when clearly one has to contact the seller first to resolve the problem?

Why was I not informed that the glasses would be shipped without insurance? Neither the shipping policy on the website nor the seller's order confirmation messages after placing the order mentioned that no insurance would be purchased!

Who ships such high value items without an insurance? When one makes the payment for an item and its shipping, it is the responsibility of the seller to make sure the item arrives intact, is it not? And if the seller is not willing to pay the extra few dollars that it takes to get the insurance, doesn't it automatically become the seller's responsibility to cover for the losses?

I'm sure any buyer wouldn't be averse to paying a few extra dollars for insurance! Why don't you just ask? Especially if you knew I was already concerned about it getting lost! Unless of course you were planning from the start to just send a box stuffed with papers which you cannot insure for such a large amount!

Here's the icing on the cake. When I mentioned to her that the bank has replied to my query saying that they would not process chargebacks based on the contents of a post and would only process if the seller did not deliver anything, she told me to choose the option on the chargeback form that said the seller did not deliver anything!

There's nothing more to say. Frankly, I'm disgusted by this whole experience. Good luck if you are ever going to deal with them in the future.

Stan.
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#3 REBUTTAL Owner of company

Trouble From the Start

AUTHOR: Elliot - (United States of America)

Hello everyone-
My name is Elliot. I am one of the owners of Vintage Eyeglasses Online. I am taking a few minutes to respond to this false accusation from "Stan" because I believe it is only fair for people to read both sides of this story. I promise...this will be short and to the point.

When Stanley placed his order from India he included this in his confirmation:
"I have just one shipping instruction: Please do NOT mention the words "spectacles" or "eyeglasses" or "opticals" or similar on the outside of the package. I do not wish for it to be stolen. Please write something generic and uninteresting like "1x used plastic frame". "

It was clear from the very first communication that he was concerned about his local delivery service in India stealing his glasses. Unfortunately, his worst fears came true and now he is blaming us.

Instead of contacting his credit card company, which will cover the cost of his loss, he decided to bombard us with a dozen emails threatening to ruin our reputation and post this ridiculous story about how we ripped him off unless we refund his money or give him store credit.

We do have concerns about deliveries to certain countries like Greece and Italy only because of the history they have with delivering packages. Perhaps India should be added to our list.

We have thousands of satisfied customers. We sell great frames at great prices and we stand behind every frame we sell.

There is not much we can do about situations like this. We just felt it was important to get the word out. Vintage Eyeglasses Online is a 3 year old internet based company that has a proud record of honesty and fast delivery.

Thank you for taking a minute to read this. Please visit our site and email us if you have any questions or concerns. Enjoy your day!

Elliot Greenberg
Co-Owner
vintageeyeglassesonline.com
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