Vintage Tub and Bath VintageTub.com This company will rip you off - Go to Home Depot Mountaintop, Pennsylvania

We are approving this refund for the faucet and will get it processed within the next 48 hours. He did return the faucet. However, it was both damaged and had plumbers tape on multiple connections. Either of these conditions would normally cause us not to refund a customers money. However, in this case, we made two errors. First, when he called us for help installing it, we incorrectly told him that we only had online video instructions (I reviewed all the calls this customer made to us concerning the return of the item). We have written instructions we could have sent him. Next, we failed to process his claim in a timely manner. We did tell him that he returned the item damaged and that we were denying his claim. He disputed this and asked for a manager to review the claim. We failed to perform the second review. He may have returned a damaged item but he is right to assert that it was taking months to get a final response from us. I apologize for the delay in getting back to you and will refund your money ASAP. As an aside, although we will process your refund in the next few days, your credit card company may take up to two billing cycles to have it appear on your statement.