• Report: #766201

Complaint Review: Vintage Tub and Bath

  • Submitted: Wed, August 17, 2011
  • Updated: Thu, August 18, 2011

  • Reported By: Terry — Tequesta Florida United States of America
Vintage Tub and Bath
395 Oak Hill Road Mountaintop, Pennsylvania United States of America

Vintage Tub and Bath VintageTub.com This company will rip you off - Go to Home Depot Mountaintop, Pennsylvania

*UPDATE Employee: Refund Given

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I purchased a vanity, sink and faucet from Vintage Tub and
Bath for $911. I had not planned to buy the faucet from them, however their
sales person convinced me on the phone that they had the best product. And
since it was their own line they were supposed to work best with the sink and
cabinet they sold to me.

When I received it I attempted to install it but the parts would not work on the sink they sent. I called Vintage Bath and they told me no problem, just send it back and they would issue a refund. The refund never occurred and Vintage Tub and Bath disputed the dispute on my credit card. The faucet was never installed because the faucet that was sent to me would was broken and would not fit the sink they sold to me. I asked only for the price of the faucet back - $139,00

After repackaging and sending back the faucet, I went to Home Depot and bought a Kohler faucet for about the same price and installed it in less than 30 minutes.

Save your money, and go to Home Depot or anywhere else except these rip-offs. Vintage Tub and Bath should not be allowed to operate as a business.

This report was posted on Ripoff Report on 08/17/2011 03:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vintage-Tub-and-Bath/Mountaintop-Pennsylvania-18707/Vintage-Tub-and-Bath-VintageTubcom-This-company-will-rip-you-off-Go-to-Home-Depot-Moun-766201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund Given

AUTHOR: Vintage Tub - (United States of America)

We are approving this refund for the faucet and will get it processed within the next 48 hours. He did return the faucet. However, it was both damaged and had plumbers tape on multiple connections. Either of these conditions would normally cause us not to refund a customers money. However, in this case, we made two errors. First, when he called us for help installing it, we incorrectly told him that we only had online video instructions (I reviewed all the calls this customer made to us concerning the return of the item). We have written instructions we could have sent him. Next, we failed to process his claim in a timely manner. We did tell him that he returned the item damaged and that we were denying his claim. He disputed this and asked for a manager to review the claim. We failed to perform the second review. He may have returned a damaged item but he is right to assert that it was taking months to get a final response from us. I apologize for the delay in getting back to you and will refund your money ASAP. As an aside, although we will process your refund in the next few days, your credit card company may take up to two billing cycles to have it appear on your statement.
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