- Report: #663693
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Media UK
Virgin Media UKLondon, Select State/Province United States of America
Virgin Media UK Failure to complete scheduled installation several times London, Other
So today I called them again and they say that they have no technicians available and they can come at some point in December! I was frustrated and was asking to talk to the manager but the customer service people didn't want me to talk with any manager. They didn't provide their names, and when I was complaining they kept saying ''my apologies for that, but we can't do the installation any sooner". At some point I asked the guy if he is even listening to what I am saying or he just repeats "my apologies" because his boss was listening, and his reply was "my apologies" and he hang up the phone. I kept calling them several times today and they kept transferring me through all the departments without telling me their names and not letting me talk to a manager. They even said they will call me back in 2 minutes but they never did. They don't care at all for their customers, their customer service people are extremely rude and they hang up the phone to you after waiting for so much time to talk to them. Its been more than 2 months that Im waiting for the installation and still they say I have to wait even more. My advise is to not use this company, they dont keep their promises and they are very rude.
This report was posted on Ripoff Report on 11/18/2010 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Media-UK/London-Select-StateProvince-/Virgin-Media-UK-Failure-to-complete-scheduled-installation-several-times-London-Other-663693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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