• Report: #307356

Complaint Review: Virgin Mobil

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, February 08, 2008
  • Updated: Fri, February 08, 2008

  • Reported By:Bloomington Minnesota
Virgin Mobil
www.virginmobileusa.com Internet U.S.A.

Virgin Mobil Unusable phone for over a week and no support San Diego California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My son had a Virgin Mobile Phone and bought a different one the end of January. We called Virgin and got everything transferred to the new phone. Everything went great for a week and then AMAZANINGLY on 2/1/2008 the phone quit working. I thought it was because they didn't charge me for minutes, checked and found they had charged my credit card. Called support service they had me re activate the phone and I had to wait at least 4 hours before I could call back. This went on every day for 5 days. Then I got someone new and she said it was because I didn't have a cash balance...wait a minute I pay for a month of minutes and I have to have a cash balance too!! That also did not work. They did an investigation nothing happened. They ended up sending a new phone, that I just received...guess what...it can't be activated now either and they have put in for another investigation which means another 3 days I have to wait. Meanwhile they have my money for the month of February free money for them and I can't use the phone!!! Something is terribly wrong with this company. So now I wait for these 3 days to be up before I can call them again. Will keep everyone posted on whether or not we ever get the phone working.

Terri
Bloomington, Minnesota
U.S.A.

This report was posted on Ripoff Report on 02/08/2008 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobil/internet/Virgin-Mobil-Unusable-phone-for-over-a-week-and-no-support-San-Diego-California-307356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Virgin Mobil

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory