• Report: #710349

Complaint Review: Virgin Mobile / Sprint

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, March 25, 2011
  • Updated: Wed, April 06, 2011

  • Reported By: John — Mesa Arizona United States of America
Virgin Mobile / Sprint
Internet United States of America

Virgin Mobile / Sprint MiFi rip off, Internet

*Consumer Comment: Completely agree!

*Consumer Suggestion: Their customer service

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a MiFi2200 from Radio Shack because it advertised on the packaging "Unlimited 3G Internet Just $40/Month". I have read every word on the package several times and nowhere does it say it will ever be limited or have a price increase.

I am now informed they have changed it to 5Gigs limit, then it will slow to useless speeds. Clearly this is fraudulent advertising.

Other problems I am having are...

1- Good connection with the network but no access to a server. This means you are charged MBs for trying to get a server and failing.

2- Consistently slower than the minimum advertised speeds.

3- The unit shuts down and reboots dozens of times a day. I am told this is because it is not compatible with XP Pro SP1, even though the package says it is compatible with XP.

4- I am unable to download anything of any significant size because it interrupts the service after a short time making it almost useless for anything more than email and surfing.

5- The package says it has access to THE Sprint network but I have been told it only has access to A Sprint network which is overloaded and outdated.

I have exchanged 58 emails and countless phone calls with their customer service and Executive escalations departments with no positive results. 

I highly recommend finding a vendor other than Virgin Mobile / Sprint. These people are nothing less than criminals. 

I have filed complaints with the FCC, FTC, and the Arizona Attorney General and ask everyone else to do the same. 

This report was posted on Ripoff Report on 03/25/2011 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile-Sprint/internet/Virgin-Mobile-Sprint-MiFi-rip-off-Internet-710349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Virgin Mobile / Sprint

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Completely agree!

AUTHOR: iDuckie - (United States of America)

I bought the Ovation MC760 for the same reason - unlimited 3G internet for $40/month. I live in a rural area where unlimited internet was not available (we have a company that offers it now, but I need to make sure I can get it at my home), and I need something to help with school since I take classes online since I have a rolling 30 day limit of 17GB. I was not told that the plan was changing to a 5GB limit when I purchased it, and I purchased it on 01/12, apparently 3 days before this change went into affect. I got lucky and was able to use unlimited for the first 2 months, but after the first 30 days, the card just did not want to connect to the internet or keep a connection to the point to where I could barely use 5GB my second month. I did use it this month, infact I believe all 5 GB were used, but most of this is from attempting to connect, or accidental dual connection to my home service that my husband was not aware of.

I find it interesting that you were told that it would not work in XP Pro SP1, because out of the two computers I have, I have XP Pro SP2 (just upgraded to 3) on my desktop and the card works fairly well on the desktop, but tanks miserably on my laptop, which has Windows 7.

I am highly disappointed with Virgin to the point where I am debating on not renewing my next month of service. Especially now with their "new plan" that is worse that their old plan. Their new plan is a complete ripoff. You get "unlimited access" up to 2.5GB for $50.00. Why would anyone in their right mind pay an extra $10.00 for 1/2 of the service?
Respond to this report!
What's this?

#2 Consumer Suggestion

Their customer service

AUTHOR: mr. rik - (United States of America)

Is based in the phillipines.  Manila, I believe was where the last person I spoke to was from.  This led me to choose another provider.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory