Complaint Review: Virgin Mobile USA - Nationwide
- Virgin Mobile USA Nationwide United States of America
- Phone:
- Web: www.virginmobileusa.com
- Category: Cellular Phone Companies
Virgin Mobile USA Virgin Mobile shortchanges prepaid minutes Nationwide
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I have Virgin Mobile Prepaid as a cell carrier. When checking my account balance for remaining minutes, I have caught them twice now in shortchanging my remaining minutes. I suspect they do it every month. For example, just now I found that their account balance says I have used 285 minutes, when in fact I calculated usage at 262 -- and I did this three times to make sure I didn't miss something. If you call their customer service they will fix the discrepancy, but I shouldn't have to do this at all. Imagine how much extra revenue they get in misinforming their customers of their usage, because most people likely do not check their math. It's easy to do - just highlight the tables and copy them into Microsoft Excel. Then use the simple autosum formula.
This report was posted on Ripoff Report on 12/27/2011 05:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/nationwide/virgin-mobile-usa-virgin-mobile-shortchanges-prepaid-minutes-nationwide-814523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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