Virgin Mobile Refused to refund after failing to provide the promised service. Plainfield Indiana

The term "Customer Service" should not be used in the same sentence with Virgin Mobile, it is non existant.  I bought two phones, activated one, my wife decided to wait until I tried mine, I could not make a phone call.  In the middle of my yard I could not get a single bar.  I tried it at work, downtown, not a single bar.  After over a week of daily trips to Radio shack it was determined that their service did not work in this area.  Although they said it should.  I had to re-activate my old phone with verizon just to be able to call Virgin and cancel.  They refunded the phones when they were received.  However, their rep promised me a full refund on the $50 prepaid because I was unable to use it at all and for all the hassles and frustrations involved.  After 10 days and no refund appearing, I called again.  This time I was told that the rep had not processed the refund as promised, and now that the account was cancelled they could not process the refund.  Basically he said tough!  I am not dropping this, if I have to I will file small claims and force them to have someone appear!