- Report: #1086974
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Complaint Review: Virgin Mobile
Virgin MobileInternet USA
Virgin Mobile Scammed by Virgin Mobile Internet
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My account is new and after 5 weeks the phone I bought quit working. I called customer service and they determined that my phone was defective. I was then told I would be shipped out a new phone and would receive it within 3 days. I called back on day 2 to get the tracking number and was told that the phone was backordered and that I needed to wait 3 - 5 days. I called back after 7 days and was told that I needed to wait another 7-10 days. This is unacceptable!!! I have no phone to use and have children and work...all of which I rely on my phone to maintain. I broke my contract with Verizon with the promises that your company made and this is what I get? My family opened 4 new lines that day and my phone doesn't work and two of the others are starting to go out. I cannot continue with no cell phone. I asked them to send me anything until the other phone gets in and was told no. I was then told if I wanted to pay more, I could get a different phone. This sounds to me like a scam to get me to pay more money.
This report was posted on Ripoff Report on 09/24/2013 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/internet/Virgin-Mobile-Scammed-by-Virgin-Mobile-Internet-1086974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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