- Report: #666015
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Mobile
Virgin MobileInternet United States of America
Virgin Mobile Swap Phone activation scam Internet
*Author of original report: They will not transfer my old number to the new phone
*Author of original report: 3 days? I don't think so
*Author of original report: Still not activated
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I tried again this morning to swap online and got the same message to call in to activate. When I called, I was told that for a live advisor to activate the phone there would be a $10 charge. When I asked why, I was told because it hasn't been one year since I activated my last one. I reminded him that this is a no contract phone and there should not be a penalty for swapping in 10 months. I finally got a supervisor on the phone who said I can call back and talk to "Alex", their 'virtual advisor', somebody who doesn't even exist!
This report was posted on Ripoff Report on 11/28/2010 06:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/internet/Virgin-Mobile-Swap-Phone-activation-scam-Internet-666015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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