- Report: #932839
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Mobile
Virgin MobileInternet United States of America
Virgin Mobile Unable to return a simple double charge of $45's, Internet
So I started a charge back(on July 16th) and when I got my money back through my credit card they suspended my account. Now I have to buy a $45 top up card and they'll un-suspend me (as if it was an extortion fee) and then they'll let me use my phone again. They want those $45's that they stole from me so bad it's ridiculous fine you'll them I give up, there is no way of talking to this company and they still insult me by everyone telling me different lies.
All I want now is to have my phone active again to just be able to transfer it to a different phone company and I'll be on my marry way but this will cost Virgin Mobile a lot more then $45's that they are stealing.
By the way the phone calling is ok most of the time text messages are good unless you have a garbage android phone(since they run out of storage memory) and finally the internet is extremely slow or not existent three months into the service; this is my personal experience. I was with the company since February and have been in the process of leaving since July.
This report was posted on Ripoff Report on 08/26/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/internet/Virgin-Mobile-Unable-to-return-a-simple-double-charge-of-45s-Internet-932839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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