- Report: #799632
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Mobile
Virgin MobileInternet United States of America
Virgin Mobile Virgin Mobile Refund MIFI Fraud ALERT Internet
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I purchased a VIRGIN MOBILE mifi device from BEST BUY priced at $250.00 on July 3, 2011. The sales man that assisted me obviously works for commission because he sold me something I was not at all looking to purchase, but he claimed the device was exactly what I was looking for.
Once I got home and realized the device did none of the things I was wanted, I called BEST BUY and they directed me to VIRGIN MOBILE for tech. help.
The tech described the features of the mifi and I told him that it wasn't what I needed. He advised me to take the device back and get me refund for the device ONLY, then call VIRGIN MOBILE back and get my refund for my wireless card I had to also purchase for the device to work, which cost $50. [continued below]....
I never received a refund check, but I have 5 different refund confirmation numbers that each representative I spoke with at VIRGIN MOBILE gave me and swore that the person who I last spoke to did not process the refund.
I have tried to get my $50.00 back from July 3, 2011 until present.
I have contacted VIRGIN MOBILE over 20 times and always get the a sworn statement "I am sorry about this but I will make sure you receive your funds, can I verify the address to send your refund?" but I never seem to get that refund.
I decided to tape the calls from now on and have about 3 recordings with VIRGIN MOBILE reps. but still no refund.
They said that I did not have a credit card on file to process my refund, so I added one and now they still give me the run around. I just want me $50.00 back. I never used the item. Beware
This report was posted on Ripoff Report on 11/18/2011 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/internet/Virgin-Mobile-Virgin-Mobile-Refund-MIFI-Fraud-ALERT-Internet-799632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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