• Report: #1172109

Complaint Review: Virgin Mobile

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, August 25, 2014
  • Updated: Mon, August 25, 2014

  • Reported By: DB — Spring Texas
Virgin Mobile
Nationwide USA

Virgin Mobile What Customer Service Incompetence Houston Nationwide

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 I recently ordered a new phone from Virgin Mobile, however I found replacement phone less than two hours after the order locally. I tried to contact Virgin Mobile via phone, but got put into an endless loop of transers and main menus. Finally I went onto  their site, did an online cancellation of the order. Later that day, I got a email telling me my phone had shipped.

I kept trying to intercept the phone and have the order sent back. Finally it was delivered to my house without me being there. I have contacted them via email no less than 11 times trying to get this sent back but continue to get the run around.

When I did get a response, Virgin Mobile told me I would need to ship it back at my expense. Where I kindly replied, I notified you to cancel the order before it shipped. Therefore, I am happy to ship it back, but you will need to pay shipping costs. Now it is back and fourth, etc.

 

 

 


This report was posted on Ripoff Report on 08/25/2014 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/nationwide/Virgin-Mobile-What-Customer-Service-Incompetence-Houston-Nationwide-1172109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Virgin Mobile

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory