Virgin mobile mifi Virgin mobile broadband connect Ripped me off as well as hang up on me SEVERAL TIMES! Internet

I bought a MiFi card a year ago to date. I have had nothing but trouble out of this card. I have contacted Virgin Mobile time and time again with the same issue.. Cannot not connect to Internet. No one has ever offered me a replacement until today (when of course my warranty is out of date)! I was placed on hold for over 2 hours between 5 different customer service reps! Then I was transferred over to the cell phone side 3 times meaning I had to be transferred back to the broadband side and be placed on hold again between 6-10 mins each time!

I was also hung up on 3 times and was even told (before being hung up on) that I would be called back if disconnected, which of course did not happen when disconnected! This company is a fraud! They will be more than happy to continue taking your money but when all you need is truly a replacement from the beginning they will do everything in their power to hold you off so that they do not have to send one out! Ive never been more frustrated in my life than I have been today! A company that doesn't treat their loyal customers good and then doesn't stand behind their products..is one that won't continue to thrive.

I am sending this to my attorney and I would advise anyone else who has been ripped off by this company on the MiFi 2200 should also contact their attorney as well. When you pay for a service and you don't get the full use of it, then that is wrong! This company should be ashamed of how they treat their customers also! I will NEVER again use this service! You shouldn't either! That is unless you like throwing your money away and being treated like crap by their customer support reps and supervisors! Names of who I dealt with are as follows: Jake, Zac, Sara, Mei, Cee and than his supervisor Elizer(who was also a complete jerk!)