Dear Merchant\Soon to be Employee,
I was just terminated from Viridian Payment Solutions LLC, dba Alphacard on May 11, 2009. Yes, you can say I am a bit frustrated. I am not aware as to why I was terminated, however I do know that it was not due to lack of performance or productivity. You see I started working as a SAE (Senior Account Executive). I soon become the top producing employee. I was number one for a few months. Meaning I set and closed the most appointments out of anyone else there. This is based upon Productivity Reports created by Lance M.. Now in his defense, I did miss about four days worth of work, over a span of about 4 1/2 months. I will also say that Lance gave me a gift card to Best Buy for my birthday.
My career at Alphacard ended with the title, Director of Marketing. In this role, I was expected to manage my group of revolving door employees, as well as maintain my previous productivity numbers. If this was not attained, I was told that I was a piece of shiz and that I am lucky I don't get my a$$ tossed out right now!
In my short time with Alphacard, I have seen over 40 employees come and go. Five of these employees were in the position that I ended with. Maybe they were a tad more intelligent that me. Here is a listing of some of my complaints:
1. Being the TOP PRODUCER, I have only been paid on 7 of my closed deals!
2. The comp plan was changed 3 times since I started, each time delaying the process of paying the employees for their closed deals. When my check was short, Lance would place the blame on accounting or basically anyone but himself.
3. Daily belittling, manipulation, derogatory words/comments and consistent mis-truths.
4. Misrepresentation to current and/or future merchants. SEE SCRIPT
5. Physical and legal threats
1.On 04/16, I asked to see a copy of my contract (you know that sort-of, kind of important packet that lists the pay structure, and keeps the company safe) Well, after speaking with the Controller of the company, she let me know that I would need to have a signed document in writing, requesting a copy. I did as she requested. Almost immediately after I submitted this, I was called into the conference room by (my then manager) and was told that Lance wanted to speak with me ASAP. As soon as I got on the line, Lance asked me, What's your F-N problem Joe? No, you cannot have a copy of your contract and if you ask for it again, I will take you're a$$ to court and drag you through the mud! You will have to speak to the man in the big black robe. Now quit F-N around and get you're a$$ to work.
2 On 04/17, all employees were required to meet with Lance at 7am sharp. He wanted to meet with us to figure out what our problem with him was. Four hours later, the meeting ended on a good note, minus many outbursts and swearing sessions. I had hope! BTW he told everybody to take the rest of the day off. Very nice Lance. The following Monday, I was given my pay stub to sign off on. Other than the normal monies not being listed, I noticed that the four hour meeting time was not listed as well. I emailed Lance about it. Uh OhJoe, you always want, want and want. You're like a F-N nat! No, I will not pay you for wasting four hours of MY time bitching at me! Yes, I know I did have to drive out to Tempe, and I did spend four hours of MY time at HIS request. Well he's right; I should just suck it up and quit b***hing. He was very quick to be precise on time that I may have missed. However, would you think that he would be careless about all the extra time I put into his business??
Joe, trust me you will get paid.
3. Being forced to stand for long periods of time. Lance would come into the office and demand that everyone stand up who does not have an appt set. The longest I stood for was 3 hours. Now I am 28 years old. Standing is not that big of a deal but when you have to do it for that long, hunched over to look at the monitor and toggle the keyboard\mouse it can be painful.
Folks, please keep in mind, that I understand that nobody is perfect. I have many flaws that need to be worked on, on a daily basis. I put my heart and sole into this company and really got nothing out of it accept for a tainted view of processing and a defensive spirit.
There is a lot of information I am leaving out concerning drug abuse, hiring practices, sexual harassment, license infringement and much more. If you feel the urge to contact me, whether you are a merchant or employee please do so.
BTW DO NOT SIGN A SCHEDULE A. with Lance. For my last few days of work, I will only be receiving $7.25 per hour. Don't the folks at Wal-Mart make more that that!
NOTE** I do have documentation and witness accounts that validate my concerns and frustrations.
NOTE** The EEOC has been notified and made aware of my situation.
- Joe B.