This is the only company that I have ever seen get 2 f s on the BBB.
Our adventure with VHR started quite pleasantly. Alina was a pleasure to deal with. She was nice and she followed through. We were moving from SC to FL and she helped me pick a house and helped with settling the details. That was my last experience with Alina. Once she was done with her part though our experience went downhill and fast.
First we were told to only list the primary bill payers on the application and the lease we ended up with. Yes I know, alarm bells but hey, you don t look a gift horse in the mouth. You don t question people who are so nice and so helpful, (up until the actual move that is). And this is right around the time they agreed to defer part of the extra deposit, (because of my parents credit score), so again this isn t really a time to question someone s motives. So we pay our deposit and we are just waiting for a few weeks to go by so we can move.
On the way down here, (literally we found out on I95 about this) we find out that the house we paid a deposit down on and signed a lease was no longer available. I am not really sure if they rented it from under us or if the original people decided to stay but either way, the house is unavailable. So they put us in another house. The first house was 950. They said the new house was 1000 but they will give it to us at 975 to help out. (I found the house later on at 975 so the deal was just another lie.) We get into the house and within a couple of days we can tell there is something wrong with the AC. We also mentioned the door bell not working and a leaky sink. The guy did nothing about any of it. He huffed and puffed about too many electronics and us needing to turn the ac up to 74 and leave it there. I have lived in 6 states and 2 countries, (as far down as Miami, fl and as far north as Germany) and have never had to turn the AC up to 74 for any reason. I can turn the air down to 65 if I choose if it is working properly. So he left and did nothing about anything.
Then we get a phone call about too many people living here. Apparently the maintenance man was the owners maintenance man and the owner was upset about 6 adults and one guest living in a 4 bedroom house. Now remember at the beginning they told me to only put the primary people paying the bills. Now that the owner knows how many people are there they are saying they never told me that. And yes, the lease only has 2 people listed, just as they asked me to do. But if they expect a court to believe that there was only going to be 2 people living in the house then they are going to be very embarrassed in court. I have been to court for work, judges are aloud to use common sense. I also have proof that they knew more than 2 people would be in that house, definite proof.
Either way though, they accused us of lying and then accused us of breaking the law by breaking the lease and then told me to stop being smart with them when I called them out on it. The last 3 weeks the house was in the mid 80 s all day and night. My parents are not in the best health. This was an unlivable situation. We moved. And paid the entire expense out of one month just to do so, (Ramen noodles anyone?). Then we get an email saying we will be sued. Honestly we hope they don t because we would rather put this experience behind us but if they do I will enjoy exposing them for the idiots and crooks they are in court.
I do not recommend this company to anyone. Alina is a nice lady and it is such a shame that others have to drag the company name down with them. Btw on that link above, that is 8 complaints they have had resulting in those F s.