I am in the process of selling an unfurnished home I own that is located in a different state than I currently reside. On July 11, 2012 I visited this company's website. After researching the legitimacy of this company, and contemplating the pros and cons of how the service they offered would benefit my situation, and considering the fact that their website clearly states they provide a money back guarantee, and the service would be completed within 5 to 7 days, I paid $1200.00 USD to have 20 photos of my home virtually staged. I received a receipt for payment via email the same day.
On July 13, 2012 I called and emailed the company to check the status of my order. The customer service representative transferred me to a representative named Bryan that rudely responded by stating "We received your order, your photos, and your payment! What other status information do you need?" I responded by stating, "I wanted to make sure the photos successfully uploaded, and wanted to verify the completion date." He responded by stating, "All of that information was included in the receipt we emailed you." I ended the call by saying, "The receipt only shows payment was received, but thanks for your assistance."
On July 17, 2012 I called the company to check the status of the order and was transferred to their CEO, Dennis Miller. Mr. Miller would not provide any specifics regarding the status of my order. I also asked him about the money-back guarantee warranty they provide for their service, and he said the warranty is only good for 15 days, and the days begin the day the order was received, instead of when the order is completed. I took a moment to think about the warranty policy and decided to cancel my order, and request a full refund.
Later that day I received an email from the Customer Service department stating that the cancellation request was received and forwarded to the Accounting Department for review, and I will receive a notice from them within 24-48 hours. It is now July 27, 2012 and still have not received any notification from this company regarding my refund request. I attempted to login to check the status and discovered my account is cancelled. I called the phone number provided on their website and it only allows you to leave voice messages.