- Report: #918322
Report - Rebuttal - Arbitrate
Complaint Review: Virtual Staging Solutions
Virtual Staging Solutions360 Nueces Street, #1007 Austin, Texas United States of America
Virtual Staging Solutions On 7/11/2012 I ordered and paid in full for 20 photos of my home to be virtually staged. I called 7/13/2012 to check the status of my order. The sales representative and the owner was rude, dishonest, Austin, Texas
*REBUTTAL Owner of company: Incredibly strange interactions with Mr. "George Bush".
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On July 13, 2012 I called and emailed the company to check the status of my order. The customer service representative transferred me to a representative named Bryan that rudely responded by stating "We received your order, your photos, and your payment! What other status information do you need?" I responded by stating, "I wanted to make sure the photos successfully uploaded, and wanted to verify the completion date." He responded by stating, "All of that information was included in the receipt we emailed you." I ended the call by saying, "The receipt only shows payment was received, but thanks for your assistance."
On July 17, 2012 I called the company to check the status of the order and was transferred to their CEO, Dennis Miller. Mr. Miller would not provide any specifics regarding the status of my order. I also asked him about the money-back guarantee warranty they provide for their service, and he said the warranty is only good for 15 days, and the days begin the day the order was received, instead of when the order is completed. I took a moment to think about the warranty policy and decided to cancel my order, and request a full refund.
Later that day I received an email from the Customer Service department stating that the cancellation request was received and forwarded to the Accounting Department for review, and I will receive a notice from them within 24-48 hours. It is now July 27, 2012 and still have not received any notification from this company regarding my refund request. I attempted to login to check the status and discovered my account is cancelled. I called the phone number provided on their website and it only allows you to leave voice messages.
This report was posted on Ripoff Report on 07/27/2012 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Virtual-Staging-Solutions/Austin-Texas-78701/Virtual-Staging-Solutions-On-7112012-I-ordered-and-paid-in-full-for-20-photos-of-my-hom-918322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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