- Report: #206567
Report - Rebuttal - Arbitrate
Complaint Review: Virtuoso Net Solutions
Virtuoso Net SolutionsVirtuosoNetSolutions.com Internet U.S.A.
Virtuoso Net Solutions Mediocre service, keep away like the plague if you need support. Ripoff Internet
A businesses first
line of defense on
If your business
willing to make a
Click here now..
* Stay Away From These Crooks *
* They suspended my account because I complained about their customer service *
Thankfully I was paying by the month, so have only lost $5.95 - but I have learned my lesson to research a lot before I give anyone 1 cent of my money.
I have been hosting with this company (various web sites) for about 3 years now.
The first two web sites were great, so once I relinquished ownership of them and started another web site, I immediately thought of Virtuoso.
I only wish I had a good experience to report.
Back in April I was having issues with connectivity. In the past (with the other web sites) we could email support directly, so I emailed them and received a generated "ticket opened" response.
A few minutes later I received a response from their account rep, who closed the ticket and told me that email was not the appropriate way to open a ticket. So I opened it via the proper way (Cerberus system on their web site). Through several email conversations (support takes place via email) I commented that the support staff was rude in the initial correspondence, and the rep's response was ever ruder.
I logged all correspondence and sent it to the sales email address, just wanting to complain to a manager that the particular rep was rude to me. I received no response.
Fast forward to now - I have been having database errors for about a week, so I opened a support ticket (yes, the proper way). At first they were very nice. But after 4 days of having issues, and 2 days of downtime, I asked them for an update on the situation, they told me it was a bug and they were working on it (good enough for me).
I then received an email stating that they were rebooting the server that night (this was last night). This morning, as of 6:30am, my site was still down, with no update email as to what was going on.
Here is the log of the rest of the conversation - make your own conclusions:
Sent 6:26am (2 Hours Ago)
I have not been able to consistently connect to my web site for over 10 hours now, and the very rare time that someone manages to, I receive an Error 12 again.
I would sincerely love to be able to do a Db backup so that I may look into other hosting, if this is not resolved soon.
Sent 6:38am (2 Hours Ago)
It would help if you read the two emails we sent out yesterday to you (and yes, mail server was running just fine)
This was called a Scheduled Maintenance. Pleaes do read your emails we sent out earlier. This is not downtime for no reason.
Security updates are critical whether you like it or not.
Sent 8:12am (20 Minute Ago)
Yes, I did in fact read the emails that were sent out, thank you very much for your snotty reply.
The email said that the servers were coming down at 11pm Cst and would be down for 10-15 minutes.
If your company Communicated with its members when things take longer, perhaps you'd keep customers.
When a site is down 6 hours after the "scheduled maintenance" is said to be completed, people are going to wonder what's going on, especially if there has been a several-day history of problems, and support staff being unhelpful.
Thanks for nothing, your support staff is rude and incapable.
Sent 8:14am (14 minutes ago)
"thank you very
much for your snotty reply."
Very stupid comment and if you Did read your email you recieved another one shortly after telling you that
the maintenance was rescheduled for this morning, fool.
Account suspended. Take your Nasty attitude
somewhere else. "
St. Charles, Missouri
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 08/17/2006 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Virtuoso-Net-Solutions/internet/Virtuoso-Net-Solutions-Mediocre-service-keep-away-like-the-plague-if-you-need-support-Ri-206567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.
- Business's (11)
- Lawyers and Law Firms (5312)
- Administrative Law (11)
- Admiralty & Maritime Law (27)
- Agricultural Law (2)
- Alternative Dispute Resolution (10)
- Antitrust & Trade Regulation (1)
- Appellate Practice (72)
- Aviation & Aerospace (11)
- Banking Law (90)
- Bankruptcy (380)
- Business Law (232)
- Civil Rights (55)
- Class Actions (30)
- Commercial Law (13)
- Communications Law (1)
- Constitutional Law (1)
- Construction Law (83)
- Contracts (7)
- Corporate Law (75)
- Criminal Law (668)
- Debtor & Creditor (51)
- Education Law (14)
- Elder Law (77)
- ElectionCampaign & Political (0)
- Eminent Domain (5)
- Employee Benefits (7)
- Energy (0)
- Entertainment & Sports (17)
- Environmental Law (43)
- Family Law (13)
- Finance (0)
- Government (14)
- Government Contracts (2)
- Health Care (1)
- Immigration (482)
- Indians & Native Populations (1)
- Insurance (90)
- Intellectual Property (526)
- International Law (33)
- International Trade (0)
- Internet Law (7)
- Investments (1)
- Labor & Employment (12)
- Legal Malpractice (92)
- Litigation (20)
- Media Law (1)
- Medical Malpractice (13)
- Mergers & Acquisitions (0)
- Military Law (5)
- Natural Resources (10)
- Occupational Safety & Health (0)
- Personal Injury (842)
- Products Liability (21)
- Professional Liability (0)
- Real Estate (361)
- Securities (169)
- Taxation (142)
- Technology & Science (0)
- Toxic Torts (0)
- Transportation (2)
- Trusts & Estates (368)
- White Collar Crime (1)
- Wills & Probate (7)
- Workers Compensation (242)
- Zoning, Planning & Land Use (10)
- Legal Services (32)
- Arbitrators/Mediators (7)
- Automotive Expert Witnesses (0)
- Bail Bonds (0)
- Court Reporters (1)
- Electronic Data Discovery (1)
- Expert Witnesses (1)
- Forensic Experts (1)
- Jury Selection (0)
- Legal Assistants (8)
- Legal Speakers (2)
- Litigation Support (2)
- Medical Expert Witnesses (1)
- Other (14)
- Paralegal (5)
- Private Investigators (6)
- Process Servers (7)
- Translators/Interpreters (0)
- Miscellaneous Business Services (19)