Complaint Review

Visa Paypower prepaid card from giant eagle

Report: #711072

Submitted:
Mon, March 28, 2011
Updated:
Wed, March 30, 2011
Reported By:
jason
Muse Pennsylvania United States of America
Name:
Visa Paypower prepaid card from giant eagle
Address:
california Internet United States of America Phone:
1888-633-9432
Category:
Credit & Debt Services

Visa Paypower prepaid card from giant eagle Jason What a rip off, and they LIE , Internet

*Author of original report: Thank you visa paypower resolved the issue

*UPDATE Employee: Our apologies


I went to giant eagle and got a reload pack friday march 25 th for 3.95 and i loaded 39.00 dollars on my card, on the internet at paypower.com it said my balance was 0.00 before loading my reload pack, then when i tryed to load it, it said to call 1888-633-9432 after calling that they took my info and said ok your balance is 39.00 so i tried to make a purchase it did not go through so i called them and they said your card is on hold, which is the 2nd time this happened to me, so the man told me i'm sorry about this your card was overdrawn 43 cents so they put a hold on your card, wait 1 day then he says well 1 or 2 days, i called them sunday about 5 times they said they can page the department in charge for that and someone will call back in 15 minutes after an hour noone called so i called them back and they said sorry that department is closed, i even asked to speak with a supervisor and he said the same stuff, so i called 2 times monday march 28th and i talked to a woman and explained how the one man told me he can page them so they can call back and she said that is a lie they cannot do that, and they just keep giving me the runaround, i even told them i was gonna file a report at ripoffreport.com obviously they don't care, i even told them you should give me some kind of a bonus, they never said anything and they haven't called or anything.

This report was posted on Ripoff Report on 03/28/2011 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Visa-Paypower-prepaid-card-from-giant-eagle/internet/Visa-Paypower-prepaid-card-from-giant-eagle-Jason-What-a-rip-off-and-they-LIE-Internet-711072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Thank you visa paypower resolved the issue

AUTHOR: jason - (United States of America)

After about 20 phone calls and talking with blackhawk and giant eagle, they resolved the situation, the people at blackhawk were actually more profesional than those at paypower, thanks blackhawk.
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#2 UPDATE Employee

Our apologies

AUTHOR: Blackhawk Network - (USA)

Hello,

We sincerely apologize for any inconvenience and ask that you please send your contact and card information to pr@blackhawk-net.com so that we may assist you.

Thank you,
PR for PayPower
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