- Report: #639384
Report - Rebuttal - Arbitrate
Complaint Review: VisaHQ
VisaHQ2500 Massachusetts Avenue Washington, District of Columbia United States of America
VisaHQ Collected $$ for services not provided! Sent a Passport to the wrong location! Washington, District of Columbia
*UPDATE Employee: VisaHQ response
*Author of original report: VisaHQ
*UPDATE Employee: VisaHQ.com response
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We needed a fast walk thru passport with a 1 to 2 day turn around time, we applied to VisaHQ in Washington DC thinking we would get fast accurate service that they charged us for!
We were so wrong. We sent our passport application in of the 1st of Sept, (yes we know that was Labor Day and that there would be a delay), we paid VisaHQ $224.00 to rush our application which included, a letter from our company requesting a 1 to 2 day turn around, along with the following items, passport application completely filled out, birth certificate, 2 passport photos, and a check made out to the Department of State for $170.00. we sent this information by FedEx overnight and it was received by VisaHQ on the 2nd of Sept a Friday. We didn't get confirmation of our application until the 7th of September, and didn't get the passport number and expiration date until the 8th of September, we expected our passport here by the 9th of September, but some how it ended up at our company headquarters in PA instead of in our hands for an immediate departure!
We called the company (VisaHQ) to speak with a supervisor and complain, but VisaHQ insisted the error was ours! The error was our in using this service, which ended up costing my husband a delay and use the rush service charge! The least VisaHQ could do is refund us the Rush service fees we paid them.
This report was posted on Ripoff Report on 09/10/2010 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/VisaHQ/Washington-District-of-Columbia-20036/VisaHQ-Collected-for-services-not-provided-Sent-a-Passport-to-the-wrong-location-Wa-639384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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