I purchase the V2Premeire system from Viscom via ShopNBC on or around November 28th, 2005. The PC was sold with a 45 day return policy. The packages were shipped and in my possession on December 12, 2004.
No copy of the Warrenty for the PC was provided.
Everything worked great till 1/17 - when the PC stopped working. Contacting support--the determination was made that the hard-drive and motherboard were dead and would need to be replaced.
They refused--despite the fact that the return policy was 45 days--to swap out the tower, saying that the 45 day return policy had expired on 1/14.
Instead they ordered parts to be sent to a technition who would contact me within 10 days to fix the PC and install new parts.
After 5 day I contacted them for a status report and they said that I should hear from them within the next week.
After 14 day with no contact, I contacted support again. At this point I was referred to the Warrenty Company. They informed me that the part order had not been processed and I would have to wait another two weeks.
I again called the company and complained, asking for them to swap the TOWER. They said this was outside the warrenty coverage (which I have not received). I complained about the lack of progress and the support person became angry with me and hung up (his support badge was number 75).
I called again and spoke to another support person who was badge 013. He was more polite and promised when the batch order of parts was placed that evening--he would make sure that mine was made a priority.
Checking several days later (today) I am told no order was place for parts. I am back to square one - and will apparently not have a working PC for another couple weeks, if not longer.
I left a message with a supervisor about badge 75 and requested a call back--but no such call was ever made.
The Warrenty Company blames the Manufactor--and visa versa. Meanwhile, I have a $2399.93 piece of junk on my desk.