• Report: #27194

Complaint Review: Viscom Technology & ShopNBC

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  • Submitted: Sat, August 17, 2002
  • Updated: Thu, September 05, 2002

  • Reported By:LaGrange GA
Viscom Technology & ShopNBC
4064 Peavy Road Chaska, Minnesota U.S.A.

Viscom Technology & ShopNBC Viscom is a ripoff business that doesn't give a damn. Chaska, Minnesota

*UPDATE Employee: INFORMATION ON SHOPNBC

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I wish I found this site earlier, it would have saved me a lot of grief and aggravation.

I to am a victim of SHopNBC and Viscom, otherwise known as V2Premier. This so called POS they call a computer is still not working. I received it in April 02 and have reloaded and restored this so many times the restore went on strike.

Problems continue and can't get a decient response to the problems except restore and reload. Reloading is not that simple since it only restores the OS (operating system) When delivered all software was not loaded as advertised. The system continues to lockup, you shut it off manually, the TV tuner card is not working, the Mega camera is not working correctly and the damn thing keeps giving me error messages when using the software that is theirs and suppose to work with this PC and XP.

Now you can't get any info on the web site for drivers. Virtual Directory won't let you upload. Hell, I want to get the drivers.

Support Sucks. They are rude, inconsiderate and almost to the point of telling you to quit bothering them. Most of them don't know what to do anyway besides restore and reload. I'm still waiting for the LifeLine software from the hardware support going on 9 weeks. First crash it wouldn't even boot up until it had to be reloaded. ShopNBC is just as bad. It is not their problem, its Viscom problem and you need to contact them for warranty. You just keep sending me your payments.

From the first bootup of this POS its been trouble nad continues to be a very expensive problem..

ISN'T THIS FALSE ADVERTISING? 24 hour tech support but it isn't. Warranty for a full year but you can't get anything fixed. Don't blame it on me as the problem because it isn't me its the damn machine.

Anybody feel like they are the pivot man in a cirle jerk? Keeps going round and round and finally the warranty is out and your really stuck.

Anybody have an address for the MN DA office and the address of the President and CEO of NBC? Come everybody don't sit back and take this shit. ShopNBC is where I bought this so they should be responsible. That's where the money is being paid.

Jim
LaGrange, Georgia

This report was posted on Ripoff Report on 08/17/2002 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Viscom-Technology-ShopNBC/Chaska-Minnesota-55318/Viscom-Technology-ShopNBC-Viscom-is-a-ripoff-business-that-doesnt-give-a-damn-Chaska-27194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

INFORMATION ON SHOPNBC

AUTHOR: howard - ()

I have worked for ShopNBC for a while now, and I can tell you one thing - DO NOT ORDER ANYTHING FROM THERE. We are constantly getting calls from people who have not recieved their order, have recieved empty boxes, or who have returned an item and have never been credited for the item. Also, ShopNBC loves to send items to the wrong address so that someone in another state recieves the item you paid for.

And please, please do not order the computers that ShopNBC sells. I also purchased one from ShopNBC (I got a 30%) discount. Viscom Technologies WILL NOT HELP YOU. They do not even know what they are doing. I had to pay Microsoft $30.00 to diagnose my problem, then lie to the people at Viscom and tell them that they were the ones who told me that was the problem. They finally fixed my computer a month and a half later.

Our Customer Service department barely even exists. There are a total of 40 people working in Customer Service, which means that there are 20 during the day, and 20 at night, while hundreds or even thousands of people are calling. Does this make any sense??

But ShopNBC does not care. Management has said that they will do nothing about it because for every customer they lose, they get 2 more. Instead they blame their problems on the people who place the orders for their customers. ShopNBC pays the phone reps $5 to sell the computer's extended warranties. They have not given the employees their money since April.

They go through a teleservices company called West Teleservices. The site which they use is in Baton Rouge, LA. The working conditions there are horrible. Phone reps are barely allowed to go to the bathroom or breaks. There are fleas in the carpet and for at least three years the carpet has not been cleaned, while hundreds of people trek in and out each day. Phone reps are constantly getting ear infections because they never replace the pads on the headsets.

Here is some contact information on ShopNBC and their affiliates. Bug them to death

ShopNBC
--------

Kelli Smith
Fax: 402-496-9417

Corporate Office
Phone: 952-943-6000

West Teleservices
-----------------
Fax: 225-612-3692
Phone: 225-612-3400

Bose
------
Phone: 1-800-611-5019

Solutions
---------
Phone: 1-800-821-1279

AOL
----
Phone: 1-800-466-5463


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