• Report: #114322

Complaint Review: Viscom V2 Premier

  • Submitted: Sat, October 23, 2004
  • Updated: Wed, July 20, 2005

  • Reported By:murfreesboro Tennessee
Viscom V2 Premier
4064 Peavey Rd. Chaska, Minnesota U.S.A.

Viscom V2 Premier(shop NBC) ripoff scam mislead con junk peddler kerryize Chaska Minnesota

*Consumer Suggestion: Where to complain regarding this issue/ Information

*UPDATE EX-employee responds: software is not covered under any warranty

*Consumer Comment: Customer also

*Consumer Comment: "Customer Service" or lack there of

*Consumer Comment: "Customer Service" or lack there of

*Consumer Comment: "Customer Service" or lack there of

*Consumer Comment: "Customer Service" or lack there of

*Consumer Comment: computers

*Consumer Comment: computers

*Consumer Comment: computers

*Consumer Comment: computers

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I purchased my v2 cause it was a complete package with everything I could need.The price was very good considering it also came with a free DVD player and digital camera. I was very upset when my computer crashed after only 1 week of use. My customer service rep was lost and sent me to another rep whom was lost and sent me back to the previous lost rep who had a tech come out 2 weeks later saying I needed a hard drive. My new hard drive did not work.
2 weeks later after my new mainboard came the same tech came out and my computer was once again running.
My computer only lasted 5 months and crashed again. This time I took it to a computer shop and had them fix it. They had to wipe my drive clean and reformat. This cost me $95. Much cheaper than the extended warranty.
My digital camera is junk. My DVD player worked for about 8 discs and now it dont work. My free software was outdated and I will never buy anthing from v2 or shop NBC again. Made in china is all I can say.

Kelley
murfreesboro, Tennessee
U.S.A.

This report was posted on Ripoff Report on 10/23/2004 11:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Viscom-V2-Premier/Chaska-Minnesota-55318/Viscom-V2-Premiershop-NBC-ripoff-scam-mislead-con-junk-peddler-kerryize-Chaska-Minnesota-114322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Where to complain regarding this issue/ Information

AUTHOR: John - (U.S.A.)

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==========================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us

Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us

Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.

(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp

-----------
"Don't look at what your getting elsewhere, look at what your not getting"
Big Jim Davidson
------------

John - Nanticoke, Pennsylvania
U.S.A.
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#2 UPDATE EX-employee responds

software is not covered under any warranty

AUTHOR: A - (U.S.A.)

I worked for V2 premier! Kelley, do you know the difference between hardware and software, software is not covered under any warranty, the biggest software mfg. MS makes you pay when you call then for support. Go out to your local best buy and buy a software title, by the time you get home and install it, you will notice that the software has 2 or 3 revisions released already.

Boohoo!!!!! I had to take my computer to a computer to reformat the hard drive. most likely you downloaded something from the internet that corrupted you OS (Winxp). Just because you know how to use the mouse does not mean you are a computer user, most likely will never be one.
If you were smart, you could have saved your $95 and did it your self. (wipe my drive clean and reformat) in one step using your recovery CDs, Recovery Floppy, or on the newest V2premier computers by pressing the F4 key during boot up.

I agree with you about the digital camera, the DVD player was a giveaway, what do you expect from a freebee.
Anyway go out and buy a Dell, Gateway/E-machines, HP/Compaq and see if you have better service, I honestly doubt it.
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#3 Consumer Comment

Customer also

AUTHOR: Booker - (U.S.A.)

I purchased a computer from v2 also and it worked great for me. Sorry about what happened to you. And Nancy, even great computers can go wrong. i never had trouble with mine but its just me. Its good to have a number to call for support if something is wrong happens to your computer.
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#4 Consumer Comment

"Customer Service" or lack there of

AUTHOR: Nancy - (U.S.A.)

Steve, I live in Steilacoom also (spelled correctly) and have had nothing but trouble with customer support and it ahs not ended. I DID finally get a manager to call me by contacting ShopNBC and threatening a law suit, they had a manager call me but thigns are still not working properly. You must call custome support at a good time.

ANd if their computers are all that great, why would anyone even need to call support in the first place!?
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#5 Consumer Comment

"Customer Service" or lack there of

AUTHOR: Nancy - (U.S.A.)

Steve, I live in Steilacoom also (spelled correctly) and have had nothing but trouble with customer support and it ahs not ended. I DID finally get a manager to call me by contacting ShopNBC and threatening a law suit, they had a manager call me but thigns are still not working properly. You must call custome support at a good time.

ANd if their computers are all that great, why would anyone even need to call support in the first place!?
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#6 Consumer Comment

"Customer Service" or lack there of

AUTHOR: Nancy - (U.S.A.)

Steve, I live in Steilacoom also (spelled correctly) and have had nothing but trouble with customer support and it ahs not ended. I DID finally get a manager to call me by contacting ShopNBC and threatening a law suit, they had a manager call me but thigns are still not working properly. You must call custome support at a good time.

ANd if their computers are all that great, why would anyone even need to call support in the first place!?
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#7 Consumer Comment

"Customer Service" or lack there of

AUTHOR: Nancy - (U.S.A.)

Steve, I live in Steilacoom also (spelled correctly) and have had nothing but trouble with customer support and it ahs not ended. I DID finally get a manager to call me by contacting ShopNBC and threatening a law suit, they had a manager call me but thigns are still not working properly. You must call custome support at a good time.

ANd if their computers are all that great, why would anyone even need to call support in the first place!?
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#8 Consumer Comment

computers

AUTHOR: Steve - (U.S.A.)

I have had 7 computer systems with various name brands and have experienced much worse support.
In fact the support I have received from the V2 staff has been outstanding.
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#9 Consumer Comment

computers

AUTHOR: Steve - (U.S.A.)

I have had 7 computer systems with various name brands and have experienced much worse support.
In fact the support I have received from the V2 staff has been outstanding.
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#10 Consumer Comment

computers

AUTHOR: Steve - (U.S.A.)

I have had 7 computer systems with various name brands and have experienced much worse support.
In fact the support I have received from the V2 staff has been outstanding.
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#11 Consumer Comment

computers

AUTHOR: Steve - (U.S.A.)

I have had 7 computer systems with various name brands and have experienced much worse support.
In fact the support I have received from the V2 staff has been outstanding.
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