- Report: #934990
Report - Rebuttal - Arbitrate
Complaint Review: Vision Direct
Vision DirectCustomer Care 411 108th Avenue NE, Suite 1400 Bel Internet United States of America
Vision Direct visiondirect.com Company charged credit card, placed order, and shipped contacts that I NEVER ordered! Internet
*UPDATE Employee: Please accept our apologies...
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I tried to order a specific brand of contacts, and they sent me an email stating that it couldn't be verified with my eye doctor. I thought, okay, no problem...the order I wanted was cancelled. Not the case! They decided to place an entirely new order based on a previous order on file from my eye doctor's office, charge my credit card, and ship these contacts that I never wanted. They decided for me...apparently, it doesn't matter what I want.
They also decided to let me know AFTER they charged me and shipped the contacts so that I couldn't cancel what they did.
I had no warning that they would "choose" what contacts to order me, and that they would charge my credit card and ship them out.
Why not contact me first to see if I want to purchase the prescription file that they found from my eye doctor? Why a surprise charge and ship? Oh yeah, that's right, because I got a RIPOFF. Their website doesn't even allow you to delete your credit card on file...so perhaps they can surprise, charge, and ship whenever they want again?
This report was posted on Ripoff Report on 08/30/2012 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vision-Direct/internet/Vision-Direct-visiondirectcom-Company-charged-credit-card-placed-order-and-shipped-cont-934990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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