- Report: #983517
Report - Rebuttal - Arbitrate
Complaint Review: Vision Prepaid
Vision PrepaidHouston, Texas United States of America
Vision Prepaid $250.00 Authorization held for 30+ days and still not released. Customer Service hangs up Houston, Texas
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It has now been a month and a day since the authorization, and it still has not been released. I messaged vision, received a reply that the release was never received, and to send it AGAIN!
I proceeded to call customer service TWICE today. Both times, I went through the steps to get to a live person, but in the end, both times, I reached a recording that stated that "your call cannot be answered at this time" and the system hung up on me. Both times, I was charged 1.95 for my call to customer service.
Needless to say, I have sought out a banking alternative that I am using now, but would like my $250.00 back. I have pestered the hotel staff again today to fax them a release, but they are getting frustrated, as am I.
Does anyone know of legal investigations pending/proceeding against this outfit? I would gladly participate and bring my documentation to the table.
This report was posted on Ripoff Report on 12/17/2012 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vision-Prepaid/Houston-Texas-/Vision-Prepaid-25000-Authorization-held-for-30-days-and-still-not-released-Customer-983517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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