- Report: #851717
Report - Rebuttal - Arbitrate
Complaint Review: Vision Security
Vision Security4904 ENCHANTED LN. RICHMOND, Virginia United States of America
Vision Security neiborhood scouts "Hello my name is _ _ _ may I have a moment of your time. We are out here today with a promotional offer" RICHMOND, Virginia
*Author of original report: Contract located
*Author of original report: Talk with Vision security / more about scheme
*Author of original report: Neighborhood Scouts
We have automatic draft on my checking to pay the bill, recently I found that my account was debited more than the monthly amount. I had changed my account they were billing the old account number. I called to see what the issue was then found out the account problem. I ask what was the contract end date. I was told it was a five year contract. I complained to the manager he introduced himself as Trevor I told him about the way the salesman misrepresented Vision Security, he said if I had my contract I could be let out after three years. He also said that I had three days to cancel the service after signing it. I informed him that this was never disclosed to me. My wife has not found the contract yet she has been trying to locate it. I also had a situation in my home on July 10, 2010 a home invasion listed as breaking in entry. We used the alarm to call the police the person on the other end came over the speaker to see if it was an emergency my wife said yes send the police. I had to go to court in the matter so I called Vision about a record of the alarm. They said we have no record of any incident on July 10, 2010. I was not going to complain about the deceptive sales tactics or the poor service we have recieved from Vision Security.
This latest contract dispute put me over the edge. I had one more year left on my agreed contract. That my wife has likely thrown out. I will have to just cancel their service now an take a hit to my credit report. I have already contacted ADT in regards to the tactics used in the sales pitch.
This report was posted on Ripoff Report on 03/10/2012 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vision-Security/RICHMOND-Virginia-23237/Vision-Security-neiborhood-scouts-Hello-my-name-is-may-I-have-a-moment-of-your-time-851717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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