• Report: #284550

Complaint Review: Visions Hair Salon

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  • Submitted: Tue, November 13, 2007
  • Updated: Fri, December 07, 2012

  • Reported By:Lititz Pennsylvania
Visions Hair Salon
127 Ark Grove Mt. Laurel, New Jersey U.S.A.

Visions Hair Salon CAUTION: DO NOT KNOW WHAT THEY ARE DOING. If you have a weave, RUN, FORREST, RUN! Mt. Laurel New Jersey

*General Comment: Professionalism

*Consumer Comment: Yes I do know what a weave is

*Author of original report: Alane in Lititz - IN RESPONSE TO COMMENTS

*Consumer Comment: Please

*Consumer Comment: Wow!!

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Incident = This salon puts in weaves so I thought that they SHOULD be able to remove mine. I had a sewn in weave put in by another salon (PA) to save my hair from heat over a period of 6+ months because it was thinning due to perimenopause. I had had the same PA salon install a second weave by one (1) beautician back in June (original one was installed end of April).

I originally went to the salon because my sister had referred the salon because a beautician blew here hair out and styled it. After I arrived at Visions, I explained to at least 4 people that worked on my hair how to take out the weave. I also explained why it was put in and why I needed to save as much of my hair as possible. Incidentally, the original PA salon beautician said the my hair had grown within 2\" of the weave-which is long!

The hair was anchored by rubber bands of my hair cornrowed in which the tracks of human hair were sewn into. Instead of the salon personnel trying to take out the weave (which took over 2 hours)-THEY CUT MY HAIR OFF!!!

I DIDN\'T NEED TO GO TO A HAIR SALON TO HAVE A WEAVE TAKEN OUT IF IT WAS JUST GOING TO BE CUT OFF!!! I COULD HAVE CUT IT OFF MYSELF FOR FREE!

Damage Resulting = My hair is now substantially shorter (by 8") than when I started out in April with the original weave, and I lost my investment of $1300 (2 weaves plus tip) that I paid to have the weave put in to save my hair. The back of my hair is 1\" long!

I will never go to a salon, especially, a Black-owned salon ever again! They haven't applied the correct level of skills to just put a sign on the door and open a salon.

Alane
Lititz, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 11/13/2007 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Visions-Hair-Salon/Mt-Laurel-New-Jersey-08054/Visions-Hair-Salon-CAUTION-DO-NOT-KNOW-WHAT-THEY-ARE-DOING-If-you-have-a-weave-RUN-FO-284550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 General Comment

Professionalism

AUTHOR: Red - (United States of America)

I find this hair salon to be very professional. I have been going there for years and have had plenty of weaves and my hair is healthy. Thanks to Visions! I've never seen a weave done there with rubber bands. I don't believe it's fair to blame someone else for your hair problems, when by the sounds of it you already have a medical condition that could be contributing to your breakage, and hair loss. A weave may not be a solution for you. Your hair still has to be maintained every two weeks, washed and conditioned. Weaves are made to Accentuate your hair not replace what you damaged from neglect or any medical conditions,most people find a salon that knows their hair condition and sticks with them,weaves dont save your hair, going natural does! If the shop in philly put it in you should have had them remove it, unless you were to shame to let them see how long you went without careing for the weave. Professional salons like Visions and the shop you went to in Philly always have you reschedule your next appointment to have your hair redone to keep your hair healthy. The only way your hair became matted had to have come from the length of time you had it in and never had it maintained and thought that if its a weave you dont have to treat it like your real hair. The shop has stylist but they also have assistants that wash and blow dry your hair, the reason you have them is so that the stylist caters to you and you only. They are at their stations the whole time. Not on their cell phones talking about what they did last night, leaving you to go eat or get something to drink, running to their cars,or gossiping about the condition of other people's hair that came a mess and think they can fix it when the person is not being honest with the stylist about how they treat their hair. All I can say is Biotin will help your hair not a weave. I decided to go with the Keratin treatment at Visions to stop putting relaxers in my hair plus I have psoriasis really bad and don't need a lot of chemicals on my scalp works well. Sorry for your mishap but there comes a time when we should take responsibility for our own mistake and not blame others. Go natural! Hope to see you at Visions the service and the people are great!
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#2 Consumer Comment

Yes I do know what a weave is

AUTHOR: Stacey - (U.S.A.)

I HAD ONE - the top track was french braided across the crown. Then the second layer was french braided mid skull and the last was french braided mid ear. Then then weave was sew in at each point with a needle and thread. Then I could at this point cut, dye or do whatever I wanted to do. I learned to to redo the the weave when it did get loose which it did about 2 to 3 weeks later. So enough with your BS -
I know about weaves and the weave I had helped my hair grow and now I have mid back length hair - and before you shoot your mouth off - I am college educated 2 times - not some idiot blaming everyone for my mistakes. You did not pay attention to what was going on and you are responsible for what happened!
Get over it
Stacey
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#3 Author of original report

Alane in Lititz - IN RESPONSE TO COMMENTS

AUTHOR: A. Sutton - (U.S.A.)

Obviously, the commenters don't fully understand a sewn-in hair weave. Every other track is corn-rowed and anchored by a rubber band in which the hair is left dangling or the hair is left alone. After leaving the hair in the weave-state for 2 months, it becomes matted. That's why it took over 3 hours for the beautician of the white salon to remove the first weave. BUT IT WAS DONE SUCCESSFULLY AND PROFESSIONALLY! In the process, the matted hair will fall out. That was already understood-which is what I thought was on the floor along with the weave.

The black salon also does weaves (so they professed). Another woman was in there with a weave, and one of the beautician's came to the manager because he didn't know how to take the track out (that should've been my cue to run).

The black salon which is not familiar with professionalism had me sit in 2 different chairs with 5 different people working on me to which I had to explain 5 different times the procedure. Throughout the ordeal they made sure I wasn't in front of a mirror until AFTER they cut off my hair. The hair that I saw on the floor, like in the first removal with the white salon, I thought was my own dead hair that was matted plus the weave-NOT MY NEWLY GROWN HAIR.

It's very difficult to take out a sewn in weave at the back of your head if it's matted. Ironically, I didn't want to cut off my hair that I went to such great lengths to save.

Again, the comments reflected on the level of knowledge in sewn-in weaves were below standard to expert level-such as in Visions.

PEACE!
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#4 Consumer Comment

Please

AUTHOR: Stacey - (U.S.A.)

I had a weave that was sewn into my hair in the early 90s - I learned to find the tracks and resew them myself - When I no longer needed the weave I undid the tracks and took them out and BIG SHOCK - White people did my weave
Get real - You did not look at what the was going on with you hair so now you complain - as we say in the south - That dog don't hunt
Get over it
Stacey
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#5 Consumer Comment

Wow!!

AUTHOR: Peter - (U.S.A.)

Where to start!

First, I find it interesting how you trusted a salon for a complicated procedure based on someone's experience having their hair blow-dried there. The simple act of blow-drying is quite different from maneuvering someone's nasty weave, isn't it? What made you determine that this place was suited for your needs based on someone's blow-drying experience?

Second, it's not like you just blinked your eyes for a split second and they cut off all your hair. Obviously you never bothered to speak up when they started to cut your hair. If this is not what you wanted, it was your responsibility to tell them. Also, did it ever cross your mind that perhaps your hair was unhealthy which is why they needed to cut it down? Take a traditional garden hedge for example. What happens when it starts looking dried out, straggly, and wiry? You trim it back so that it looks fresh and grows evenly again. It sounds like they took the same approach to your hair.

Third, if you are never going to go into a "Black owned salon" again, then how in the world are you ever going to get another weave???

Furthermore, if you are so concerned about price, perhaps you should have saved your "$1300 + tip" and not gotten a weave in the first place.
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