- Report: #970859
Report - Rebuttal - Arbitrate
Complaint Review: Visual Solutions
Visual Solutions24 Ashbrook Crescent, Internet United Kingdom
Visual Solutions digital-installs.co.uk Visual Solutions are rip off merchants, Internet
*REBUTTAL Individual responds: Digital Installations, Littleborough
*Author of original report: How Dare You Visual Solutions
*Consumer Comment: Mistaken Identity
Thursday AM 15 November 2012, my mother phoned Visual Solutions on 800 195 1128 who visited her property. They clearly state on their advert, 'no call out charges. All word guaranteed.' Why then did an electrician come, not explain that he was carrying out 'diagnostics' and then charge her a fee of 30.00, without leaving a receipt. If the job is going to cost money, then it would be expected that an electrician or any other tradesman would explain that it will cost money. [continued below]....
I spoke to a nasty, dominant figure over the phone who was clearly not in the mood to admit his fault.
He knew from the outset that it had to be a communal area. I spoke to him on the phone and he confirmed that he would not have touched the communal arial anyhow, so he was obviously a scam artist who took advantage of my mother. I would recommend anyone not to phone Visual Solutions or Digital-Installs, as they did not explain that my mother would have to pay a fee, and Visual Solutions states on its advert 'all work guaranteed' my mother's arial is still not providing a digital output. He took advantage of my mother, so don't let this happen to you.
This report was posted on Ripoff Report on 11/18/2012 03:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Visual-Solutions/internet/Visual-Solutions-digital-installscouk-Visual-Solutions-are-rip-off-merchants-Internet-970859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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