- Report: #1066468
Report - Rebuttal - Arbitrate
Complaint Review: Vitacost
Vitacost5400 Broken Sound Blvd., NW, #500 Boca Raton, FL Internet USA
Vitacost Promises a refund then pretends you never sent it.. even when there is a packing receipt as PROOF! Internet
*UPDATE Employee: Vitacost.com: We want to help!
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After a horrible experience where they took my order prematurely, told me they had to ship it even though they hadn't yet, then didn't want to refund the shipping later. I sent everything back and they mistakenly recorded 1 item and now will only refund part of my order! I have shipping receipts proving I sent back everything and they are refusing to give my refund now that they have it all back!
First they rip me off by taking an order before I hit submit, thus causing 2 orders.
Then they rip me off by refusing to refund my shipping cost. (which I finally got a resolution to)
Now they rip me off by pretending to receive only part of my shipment (that was all in 1 box).
This company is the WORST. Just stay away.
This report was posted on Ripoff Report on 07/12/2013 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vitacost/internet/Vitacost-Promises-a-refund-then-pretends-you-never-sent-it-even-when-there-is-a-packing-1066468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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