• Report: #1066468

Complaint Review: Vitacost

  • Submitted: Fri, July 12, 2013
  • Updated: Fri, July 12, 2013

  • Reported By: Kris — South Carolina
Vitacost
5400 Broken Sound Blvd., NW, #500 Boca Raton, FL Internet USA

Vitacost Promises a refund then pretends you never sent it.. even when there is a packing receipt as PROOF! Internet

*UPDATE Employee: Vitacost.com: We want to help!

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After a horrible experience where they took my order prematurely, told me they had to ship it even though they hadn't yet, then didn't want to refund the shipping later.  I sent everything back and they mistakenly recorded 1 item and now will only refund part of my order!  I have shipping receipts proving I sent back everything and they are refusing to give my refund now that they have it all back!

First they rip me off by taking an order before I hit submit, thus causing 2 orders.

Then they rip me off by refusing to refund my shipping cost. (which I finally got a resolution to)

Now they rip me off by pretending to receive only part of my shipment (that was all in 1 box).

This company is the WORST.  Just stay away.


This report was posted on Ripoff Report on 07/12/2013 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vitacost/internet/Vitacost-Promises-a-refund-then-pretends-you-never-sent-it-even-when-there-is-a-packing-1066468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Vitacost.com: We want to help!

AUTHOR: Catherine at Vitacost.com - ()

Thank you so much for being a loyal Vitacost.com customer. We value your business and that is why we are very sorry for the experience you had. I hope that you understand this isn’t our normal operating procedure and you will give us another opportunity. I would like to speak with you and resolve this for you. We certainly want to return funds to you that are rightfully yours. There may have been a mistake made initially and we want to fix it. Please email me at Catherine.Corey@Vitacost.com at your earliest convenience.

Catherine C
Customer Communications Specialist
Vitacost.com
1-800-793-2601

 

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