- Report: #831002
Report - Rebuttal - Arbitrate
Complaint Review: Vitacost.com
Vitacost.com130 Lexington Parkway Internet United States of America
Vitacost.com Deceptive practices Internet
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Further, if products are returned Vitcost will withhold the additional shipping costs plus 20% of product cost.
Personally, on my purchase of $68.50 I was charged $17.83 shipping. The additional hidden cost of $31.95 (20.32) was withheld by Vitacost. On my purchase price of $68.50 I was not informed of having to pay an additional $49.78; something I would never had done if known in advance.
Vitcost fails miserably on customer care and costs.
This is blatantly false; you knew that these products were to be shipped from a bonded warehouse in Germany; that the import vat charges are accessed on anything 15 or more would be passed on to me. All this information you were privy to but failed in your responsibilities to inform me, the customer.
You have also not sent the contact information as requested to take this complaint to a third regulatory independent party for a decision.
You leave me no choice but to go online complaint site to get that information from the Internet community.
From: Kizzy Douglas <email@example.com>
Sent: Thursday, 26 January 2012, 2:59
This report was posted on Ripoff Report on 01/30/2012 05:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vitacostcom/internet/Vitacostcom-Deceptive-practices-Internet-831002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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