- Report: #30514
Report - Rebuttal - Arbitrate
Complaint Review: Vitafree aka DietZX Genesis
Vitafree aka DietZX Genesiswww.vitafree.com Nationwide U.S.A.
Vitafree aka DietZX Genesis false promises victimized many consumers
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I saw the commercial for DietZX on television offering four free bottles of the product. All I had to pay was shipping and handling. So I called and ordered the product--in October of 2001. They debited my checking account for $56 and told me that I would receive the product in six to eight weeks.
I waited over three months before calling and asking what happened to my order. I had to call dozens of times before I actually got through the busy signal--only to find that I was put on hold for hours.
I called (and got through) over ten different times. Every single time I was on hold for over an hour. One time I was even on hold for three hours. I talked to several different representatives. A couple of them were very rude and one even hung up on me after I told her my problem. A few of them gave me the "run-around" and told me I had to mail this and call that. Finally I talked to a man who put me on hold to talk to his supervisor (or so he said). He got back on the phone and told me that I would receive either my money back or the product in two weeks.
All those phone calls occured over a six month period of time, from October of 2001 to April of this year. It is now the end of September and I have still not received my money or the product.
I am tired of being given the run-around. These people are scam artists, and I want my money back. How can these people get away with this? Please help me.
Mountain View, Arkansas
This report was posted on Ripoff Report on 09/19/2002 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vitafree-aka-DietZX-Genesis/nationwide/Vitafree-aka-DietZX-Genesis-false-promises-victimized-many-consumers-30514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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