My husband and I recently purchased the EQ300, an in-home water filtration system, from Vitasalus/Equinox Products, a company whose website promises complete satisfaction or your money back for up to 6 months.
The website even goes so far as to claim they will send you the return labels to offset shipping costs if returning the product should become necessary!
We selected the EQ300 due to the description the company provided on its website about the system's capabilities. Our well water, which we had tested, contains sediment, odor and iron; only some of the impurities the company claimed would be removed by the EQ300.
The system DOES NOT work. After two months, when we tried to get the company to send us the return labels so we could ship the product back for a full refund, not only were we treated rudely and unprofessionally, but we were told it was OUR FAULT that the system did not purify our water. The company REFUSES to return our money and claims that the system failed because we bought the wrong one. If we bought the wrong one, why can't we return it? We are definitely not satisfied!
Their purchase invoice says "Thank you for your order! God Bless!!" I guess they know when they ship it to you the product will only work by the grace of God because we are now out $725 dollars and we still have the same horrible water we had to begin with.
We are also out $250 in plumber's fees for installation since the company claimed the product's warranty would be
void if we didn't have it professionally installed.
DO NOT trust these people!
King George, Virginia