• Report: #110608

Complaint Review: Vitel

  • Submitted: Tue, September 28, 2004
  • Updated: Sat, October 09, 2004

  • Reported By:Fort Wayne Indiana
, Utah U.S.A.

Vitel ripoff collections agency discover card fraud bad legal advice false information threats illegal activity harrassment Utah

*UPDATE Employee: Yikes!

*Author of original report: Vitel Recovery Services, Norcross, Georgia

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This company has called my landlady, of all people, insisting that I live there, and that they (her and her husband ) put me on the phone. They have told them repeatedly that I do not live there. I have told them the same thing. On most occasions when I have called them, I have explained that I am not at that number. They have bluntly told me that then it's too bad if my private information is relayed to my landlady and landlord.

Vitel will not remove their number from their computers, either. My landlady finally got them to take it off, but it took her several months. She finally thretened legal action if they did not quit calling her house. She also told me that if they did not quit calling, that she was going to file eviction on me. When I told Vitel that, they said "too bad, you need to pay your bill." Funny thing is, they don't kow what they are talking about. There is no bill. And I have tried to tell them this, REPEATEDLY. Statute of limitations is up, and has been for some time. I was told there was no such thing, that they can continue efforts to collect until I am dead. That they will make sure I cannot buy the house I am livingin on land contract because they will make sure my credit rating is so poor because of this that I won't be able to buy a house any where.

I called Discover Card, who actually had the original account, and they said that it was ridiculous, and told me who I could call. I called the company (will update with this when I get back home~on campus right now) they gave me, and talked to them. They gave me another number and told me to talk to an attorney there, to explain what was going on, and they would look into it, because according to them, it was also past the statute of limitations. I called the number they gave me. It was the same damned people that have been harrassing me and my landlady and her husband for the past year. They tried to tell me that I was not allowed to talk to their attorneys, as they did not have time to explain things to people that could not pay their bills. They started off on some speech about how "this communication was an attempt to collect a debt......." and I cut her off, told her I wanted to talk to an attorney, just as I had requested of the woman that put me on hold and transferred me to this one with the spiel on debt collecting practices.

When I told the woman that I had been told to call and ask for an attorney to come to the phone, and who had told me to call and request it, she changed her attitude, but by then, I did't want to hear any more. I simply hung up. Then she called back five or six times. I'll have to get her name off my notes, too, and put that up here. It was Suomie or something like that.

I called the FTC today after my first class and explained to them what was going on, now they are investigating them for actually giving out bad legal advice, threatening me, and also giving me general misinformation that they have a duty to know.

I know this is under Discover Card, but I couldn't find Vitel or the other company, who hired Vitel, and also told me to call the attorneys at that number. They don't seem to be too bad. These other people at Vitel need to quit taking their jobs so personally and quit attacking people that have nothing to do with this. I don't think anyone would like to have their landlady called a liar just a couple days after her mother passed away in her own house.

Fort Wayne, Indiana

This report was posted on Ripoff Report on 09/28/2004 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vitel/Utah/Vitel-ripoff-collections-agency-discover-card-fraud-bad-legal-advice-false-information-thr-110608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: K - (U.S.A.)


I'm very sorry to hear about what is happening. I work for Discover.

Unfortunately, it sounds like we sold the account to an outside collection agency, which gives them sole responsiblility to collect on the account. We are not allowed to touch it because it does not belong to us anymore. I can see by your post that you are not blaming Discover. However, I wanted to let you know I am sorry you are having so much trouble with Vitel.

Send them a registered letter, return receipt, demanding that they cease and desist all contact to your landlady's phone (give them the number).

The trouble with the statute of limitations is, most of the time, when your account gets sold by the orginal claimant (Discover) the clock starts over and the new company (Vitel) has a fresh 3, 4, or 6 years (or whatever, depending on your locale) to harass you.


Hope it helps.
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#2 Author of original report

Vitel Recovery Services, Norcross, Georgia

AUTHOR: Lorrianne rae - (U.S.A.)

Here is their address:

Vitel Recovery Services
PO Box 923747
Norcross, GA, 30010-3747

And their overnight address, which is most likely their headquarters is:

Vitel Recovery Services
3795 Data Drive
Suite 200
Norcross, GA, 30092

The woman that gave me this info is Ms. Suomie, and that is the best spelling I can come up with, as she is a foreign girl, so it's a foreign name. Anyways, she can be as nice as she can be mean.

The company that Discover told me to call was Midland Credit Corporation, and these were the nice, but very busy, people that told me to call the 1-800 number and ask to talk to an attorney. It is Discover Card that is the company that is in Utah, not Vitel, as I posted yesterday.

In past phone calls with Vitel, I have talked to a Ms. Goodritch (sp?), and her supervisor, Ms. Jackson. Both were extremely rude, threatened me, and were generally uncooperative in removing my landlady's phone number from my "account". My landlady had to get this done later byt threatening them with legal action. Ms. Jackson actually told me that if I did not want her number on my "account", I should not have given it to Discover Card when I signed up to get the card. I signed up for the card in 1996, and I didn't know either my landlady or my landlord to know the number to give to Discover Card. If they got it from another way, such as a credit report, it may have been on there, but I do know I did not have it to give back in 1996. I had my own number then.

And after Ihung up yesterday, they called me back four times. All four of those times were privatized.


PS: I know I am not the only one to have gone thru this with them. I searched for Vitel online, and could not find them anywhere. All I can find is another Vitel in the same city, Norcross, Georgia, that is in the electronics business. I hope they don't make eavesdropping equipment....... but maybe that is how they got my phone number. Never know. If you have had problems with Vitel, PLEASE, make a report, and check the box (if someone hasn't already) to alert RipOff staff that there needs to be a heading made for Vitel, so that other people can find it easier.
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