• Report: #1021479

Complaint Review: Vivid Seats

  • Submitted: Thu, February 28, 2013
  • Updated: Fri, March 01, 2013

  • Reported By: dev — NY New York United States of America
Vivid Seats
344 N Ogden Ave. 4th Floor Internet United States of America

Vivid Seats Credit card info stolen and used somewhere else .Avoid this site. Internet

*UPDATE Employee: Customer Relations Follow-up

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I got two tickets for MAROON 5 through Vivid Seats and used my credit card and after 3 days my credit card information was stolen and used somewhere in OH in Macy's for 690$.

This CC was used for the first time to buy tickets using Vivid seats and I've not used this card anywhere else after Vivid seats order. I was saved by my Credit Card Fraud dept as they went ahead to file a violation and credited my amount.

Now I called Vivid Customer Care and there is no option available in the site to delete your profile with cc info.This seems to be fraud site/company .Yes, legit to get the tickets but not at all trustworthy to share a credit card info and no options to delete your personal information.Sacred me and I hope they now don't use my personal info for something else.

PLease avoid this site/company."

This report was posted on Ripoff Report on 02/28/2013 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivid-Seats/internet/Vivid-Seats-Credit-card-info-stolen-and-used-somewhere-else-Avoid-this-site-Internet-1021479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Relations Follow-up

AUTHOR: Vivid Seats Customer Relations - (United States of America)

To clarify, Vivid Seats does not store customers' credit card numbers used to purchase tickets on our site.  Account profiles can in fact be removed as was the case for this customer.  

As an eCommerce company, Vivid Seats takes extensive precautions to fight fraud, and we fully protect our customers to ensure completely safe and secure transactions.  Our site proudly indicates the endorsement of several leading organizations on the forefront of internet security and privacy, such as McAfee, VeriSign, and TRUSTe.  We also maintain an A+ Rating with the Better Business Bureau, offer a 100% Buyer Guarantee, and have many thousands of satisfied and loyal customers that we have served for over a decade.  We are committed to providing all our customers with the easiest, safest, and most affordable ticket purchase experience in the industry.  If you have any questions, please contact us at 866.848.8499 to speak with one of our representatives. 

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