- Report: #1012015
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint4931 North 300 West Provo, Utah United States of America
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Ripoff Report REVIEW / Vivint Commitment to Customer Satisfaction
Vivint joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report and an on-site 3 party inspection.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report
Vivint approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know that the member business wants to make things right, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Vivint did just that.
Vivint has gone to great lengths to make sure they try and resolve any and all customer issues. They have joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. In fact, the company has a new goal: On the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity.
According to one of the companys top executives, We dont just want to be the largest home automation company, we want to be the best. We are dedicated to taking care of our employees, and providing the quickest response times and best products and services to our customers. Theres no reason we cant continue to make good choices, be innovative and grow. This is only the beginning.
The company states that the biggest changes are going to come internally because of feedback they get from the customers in general. They state that whenever they hear of any problem they follow up and do what they can to help the customer. Then, they assess over time the different problems that have been raised and then implement measures to help them not to arise again. Ripoff Report has been helpful in helping them to know some of the problems because they feel it is hard to know how to help that person, but they do their best to find ways to help every customer who may have a complaint.
THEY CONTINUE TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
This company is the largest home automation provider in North America. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, we have over 13 years of experience and support more than 700,000 customers throughout the United States and Canada.
Our goal is to help you create an easy-to-use home automation system that protects your family, saves you time and money, and ultimately, simplifies your life.
Every system Vivint sells comes with a touchscreen panel, remote control access, and 24x7x365 monitoring services award-winning customer service and trained professionals who monitoring and maintain the systems
WHY VIVINT IS THE BEST
Vivint fills a vital hole in the security and home automation industry. While many other companies offer expensive, high-quality systems or affordable, low-quality systems. But here customers can find systems that offer quality, flexibility, and affordability all at once. Every system comes with a touchscreen panel, remote control access, and 24x7x365 monitoring services. Add that on top of award-winning customer service and trained professionals who monitoring and maintain the systems and its really no wonder the companys Home Automation and Advanced Security packages received a Consumers Digest Best Buy rating.
We also have the experience and the reputation to back us up. Our company is the proud recipient of many prestigious awards and recognitions, including 2011 SDM Dealer of the Year, a gold CRM Excellence Award, and two gold Stevie Awards from the 2012 American Business Awards. We also celebrated our one millionth installation in August 2011, granting our lucky customer, James Owen, with a lifetime of free service, a fully upgraded system, and a free smartphone and tablet.
Statements from the owner.
Our CEO, started this company with nothing more than an idea in 1999 of selling high-quality products in the security solutions market by using a personal approach. Under his leadership, the company has evolved from a groundbreaking idea into one of the fastest-growing home management companies, with more than 700,000 customers and 3,200 employees. We have complete confidence in the services we offer.
In our CEOs own words, We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
We pride ourselves in using the highest quality service and products. We are a company that is dedicated to protecting families, increasing energy efficiency, and simplifying lives
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND IS WORTH DOING BUSINESS WITH.
As stated above, this company is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
Vivint feels that they are taking steps to doing whatever it takes to make the client happy by taking every reasonable means to fix problems. Sometimes they come across an unreasonable person and cannot accommodate them. However, Ian Bell states, We want to fix whatever problem there is, especially if it is our fault, we will make it right with the customer, always. Whether it is credit, cancellation, or things like that. We encourage our employees to be compassionate and aware. We tell them that we want to be personable. I interact with people who are online. One thing I always tell them is that we want to be real. We want to sound like a real person. We dont want to be robots. That is our number one thing, to be real and compassionate.
After speaking with company management and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Vivint a positive rating. They have made efforts to ensure that all customers were satisfied they have assured Ripoff Report that the business has made a commitment to resolve every customer issue that may arise and make customer satisfaction a top priority.
STATED IMPROVEMENTS FROM THE COMPANY.
Were always striving to make our company and our service even better, and now were improving our policies again. Customers can now go to their online account and provide feedback, positive or negative, to let us know about their experience. This not only gives us a chance to learn from our mistakes and achievements, but lets us respond to customers questions and concerns directly. Its the easiest way to give our customers a voice and a direct line to help.
We are also updating our customer service training, preparing our personnel to answer any question and resolve any concern. Along with superior training, we always strive to find bright new people who are committed to great service and want to join our team. As we are hiring new employees and improving their training experience, we are helping our representatives serve our customers quickly and efficiently. The result is reducing our customers wait on the phones so they can talk to our reps as soon as possible.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Vivint employees recently received complaints from customers who have been misled by representatives from other alarm companies posing as Vivint employees. Customers are being misled into signing an additional contract. To avoid these scams, customers should always check for proper identificationincluding ID badge and uniforms. Ripoff Report feels this could be one reason why they received complaints,.. complaints not belonging to Vivint.
Vivint is a leading provider of home technology services in North America. Their technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, their Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, they has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada. ..
*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that the company will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with this company, you are invited to contact them directly via email: email@example.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Vivint directly at 1-800-216-5232.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with this company or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with this company.
Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Vivint's Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 02/10/2013 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint-/Provo-Utah-84663/-1012015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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