- Report: #942307
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
VivintBox 30015 Salt Lake City, Utah United States of America
VIVINT Pathetic Customer Service Salt Lake City, Utah
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Find someone else.
Was an APEX customer by default became Vivint. Had a 4 year contract .. after 3 equipment began to fail. After spending hours and hours to fix bad sensors, pad issues etc. was told equipment was told old and they did not have techs to work on it anymore. Refused to replace or repair without me paying for new equipment. Did not arm it for about 6 months, rather than waste any more time on the phone with them.
Contract expired, called to cancel, was told to email, did. Rec'd a call from a rep about 2 weeks later to find out why I was cancelling .. I explained of course apologies over and over. Assured me this was their fault, I agreed. Promised all would be taken care of account shut off not monitored anymore, offered me free pad, etc. anything they could do to keep me as a customer.
Called new service, 2 weeks later or so they come to install new equipment and alarm goes off. I call again, go thru the whole story again, no record of prior conversations, assured again blah blah. Then to top it off about 2 more weeks go by and I get a bill for 3 months of past due service. I did not go well with the next call.
Amazing how when under contract they would do nothing to help. When the contract ran out, they were offering the sun moon and starts ... a little too late.
This report was posted on Ripoff Report on 09/17/2012 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint-/Salt-Lake-City-Utah-84130/VIVINT-Pathetic-Customer-Service-Salt-Lake-City-Utah-942307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.