I am a customer of Vivint there clearly was a misunderstanding on my husbands part. We filed a ripoffreport and this past week, we received this email from this website where Vivint wants to make things right and go beyond the call of good customer service with customers from the past!
In all my years (over 50) of being ripped off as a consumer I never heard of a company like this doing what they are doing with this website ripoffreport.com. Everyone should know about this. More companies should be doing what Vivint has done.
About 6 months ago the company had already satisfied my husbands request when Vivint should not have.. Clearly Vivint went beyond the call of good customer service as I have read about companies doing here on this website.
The complaint my husband made was a misunderstanding on his part. I tried to tell him that.
you Ripoff Report and Vivint !
Here is the email we received from ripoffreport.comFrom:
Ripoff Report [mailto:EDitor@ripoffreport.com]
Tuesday, January 29, 2013 9:19 PM
Vivint contacts Ripoff Report to make things right with customers from the past... e
From: ED Magedson Founder www.RipoffReport.com
RE: The Ripoff Report that you filed with us about Vivint
has recently contacted Ripoff Report regarding their concern about the claims you made in your report, with their ultimate goal being satisfied clients and good customer relations. If you are dissatisfied with any product or service that Vivint offers, they have expressed their commitment to making things right with you.
The companies that come to Ripoff Report to try to make good on customer issues are the truly honest ones. Many companies either threaten Ripoff Report or just sue us.
The management team at Vivint is aware of consumers that have posted statements about their company and has approached Ripoff Report to help them contact those persons. This is done in an effort to rectify the problems and to satisfy you the customer. Vivint wants to assure every customer that complete satisfaction with their products & services is their ultimate objective. The company agrees with the Rip-off Report philosophy Whenever possible, err on the side of the consumer, even if there was a misunderstanding
I have to tell you, as the person who has gone through the long process of starting Rip-off Report, it is very commendable that Vivint is committed to satisfying their customers, past, present and those in the future... We would like to see more businesses out there like Vivint.ALL COMPANIES WILL GET COMPLAINTSHOW THOSE COMPANIES TAKE CARE OF COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES!
As might be expected, when you have a company with as many customers as Vivint has, there will be, from time to time, certain issues. They may be customer service related, systems related or personnel related, but the company is 100% committed to remedying the problem.
If there are any complaints or issues, and they are presented clearly to Vivint, every possible effort to correct the problem quickly and satisfy the complainant will be undertaken. It is important that any complaints or report postings be very clear as to the issue, the harm done and the loss incurred so that the company can take concrete, specific steps to remedy the problem and ensure that it does not happen again.
We are contacting you by email to let you know that Vivint is ready and willing to respond. To begin that process, please email them at firstname.lastname@example.org and identify your concerns. Please provide your full name, address and telephone number in your email. A senior manager with the company will respond to your email and will find a resolution to your questions and concerns.
All emails to this address will be responded to within 3 business days, more than likely within 24 hours. Allow for additional time, two to three days, during holiday weeks.
Please, it is imperative that you also email us at Editor@ripoffreport.com so that we can keep abreast of how things are going. After you have worked out your issues, please let us know.
This is a great step towards a small victory for consumers and we at Ripoff Report believe that Vivint is sincere in their efforts to do the right thing.
NOTE - YOU MUST send them the web address of your specific Rip-off Report. This is the web address at the top of your Internet browser when viewing your specific Rip-off Report (for example -- http://www.ripoffreport.com/consumer-services/rip-off-report-corpo/rip-off-report-corporate-advoc-92w54.htm). If you cannot locate the Report you filed, just reply to this email and let us know. We will send you a link to the Report that you filed.
This address will be used to help us track who responds. Vivint will base their verification on your 10 digit phone number and address. They will use that as proof that you were/are an actual customer since we believe that many postings on the Rip-off Report might be former employees or representatives now working for competing companies.
If you cannot locate your Ripoff Report, just send this email back using the same address and ask us to send a LINK back to you to the specific Ripoff Report that you filed.
Vivint has a stated goal, and that is to fix errors and resolve issues that may have occurred and to do whatever they can to make things right for you
This is the special email address that you should send your information to: email@example.com.
Please copy us here at Ripoff Report to: Editor@ripoffreport.com
Let us know how you did and please let us know if you were taken care of satisfactorily.
For more information about the program that Vivint has committed to read this report: http://www.ripoffreport.com/Verified.aspx
Corporate Advocacy Business remediation and Customer Satisfaction Programa long name for a program that does a lot for both consumers and businesses alike
A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ...
Any questions or comments, please feel free to email us.
Ripoff Report Staff