Complaint Review: Vivint - Internet
- Vivint Internet United States of America
- Phone:
- Web: www.vivint.com
- Category: Home Security
Vivint Alarm Don't expect to cancel alarm service easily, Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We have had Vivint for a number of years. I called last year and spoke with a rep about cancelling the service since we placed our house on the market. I was told our contract went through Sept, but could transfer the account with no problem to the new owners. No big deal since Sept was only a few months away.
Forward to Nov of the following year, we sell the house. I call Vivint and inform them that we have sold, we have provided the information to the new owners, but wanted to cancel the contract. Lo and behold, the contract was "automatically" renewed for another year. If the new owners do not transfer the account, we have to pay the cancellation fee. This was NEVER mentioned in the two or three times I called. Each time, it was transfer the account and it will be fine.
I contacted the company about this intitial and the only option is to transfer it to someone else or pay the fee. That's it.
I have used three other alarm services in the past and when we went to cancel the account, there were no problems. I understand the initial contract period to ensure the company receives the cost to install the alarm - but automatically lenthening the contract and entire year is a RIPOFF!!!
This report was posted on Ripoff Report on 11/09/2012 09:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint/internet/vivint-alarm-dont-expect-to-cancel-alarm-service-easily-internet-966846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.