• Report: #926324

Complaint Review: Vivint

  • Submitted: Sun, August 12, 2012
  • Updated: Mon, January 11, 2016

  • Reported By: HU — EDMONTON Alberta Canada
3030 9th St. SE Calgary, AB, CANADA T2G 3B9 Calgary, Alberta United States of America

VIVINT  Fraud Company: VIVINT Calgary, Alberta


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 My name is Hu Meng, a new immigrant. Id like to report a scam I experienced recently.

On July 1, 2012, Sunday,

when I was studying in my home, a salesman knocked my door, and I opened the door for him. He told me that he was selling Home Security Alarm System for his company called Vivint to this community, and he had got 9 signatures on the document from 9 customers, who agreed to use this service, and he was looking for the 10th customer, if it were me, I will enjoy 10-day free trial period to use it. At first, I was not interested in it, saying that I and my family are new comers to Canada living in an apartment for rent. Then he said, if I use his Home Security Alarm System, my insurance company will reduce the premium, and I can save money. He also said, within ten days of trial period I could cancel the service free of charge without any excuse. I was persuaded by him, and agree to use it temporarily for ten days. Then he showed me the SCHEDULE OF EQUIPMENT AND SERVICES of Vivint. On the form, he remarked all of the items are for free, and I just need to submit to him my void cheque for the trial use application procedure. I told him I would like to consider it today, and if I decided to use it, tomorrow I would give him the cheque. But he told me its for free, I can ask his company to cancel the service without any excuse within 10 days, no charge on me. Therefore, I gave it up, signed it and he got my void cheque. After that, he called his partner to come and installed the equipment in my home.

On July 9, 2012, I decide to cancel the service, and I sent a fax to his company , no response. On July 10, surprisingly, no sooner as I logged in my account atTD Banks Web site than I found that his company had deducted $151.49 from my account! I immediately called the company (phone: 800.216.5232), and a clerk recognized that it was the 9th day from the date of installation, and I had right to cancel it and the money could be refunded. Later on, no any corresponding action done by the company, no email, no telephone call, nothing. Next day, I sent a fax to it again, also I called the company to dispatch its technician to remove the equipment and make refunding for me. The clerk gave me to another department (he called it as
Cancellation Department, the telephone is : 800.216.5232 ext. 5022), but I never got access to it. Up to now, I found no further action was made by this company. It just ignores me.

The guy who persuaded me to install it didnt leave his telephone number to me. 

Upon request, my TD Bank reversed the money back to my account in July 2012. However, the scam company VIVINT charged me again by $52 Canadian dollars at the end of July.  Now, the TD Bank could do nothing to reverse the money.

Now, I need this company to refund me the wrongly deducted money and remove its equipment off my apartment, because it doesnt honor its policy, ignores my requests by means of faxes, phone calls, emails...

The following is the information concerning about my account in Vivint, the company: 

Name:  Hu M          Account #: 2614*** (in Vivint)   

Location of Installation: 


This report was posted on Ripoff Report on 08/12/2012 10:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Calgary-Alberta-T2G-3B9/VIVINT-Fraud-Company-VIVINT-Calgary-Alberta-926324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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