- Report: #965685
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint APX, VIVINT, INC. AFTER WRITTEN NOTICE STILL WON'T CANCEL CONTRACT PROVO, Utah
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All the reports that this company fights you canceling your contract must be true. It happened to me. I knew I had to give written notice 30 days prior to my contract canceling. The contract is not 3 years or 36 months it is 39 months. I started the process in May when the contract was canceling in September.
I called to tell them that I was canceling the contract they put me through to a person that tries to get you to stay. Finally they tell me I can email a request to firstname.lastname@example.org when I called back to make sure they got it they said they didn't and now to send it to email@example.com. I sent it again. I know they got it because I listed to part of an VM that was trying to sell me again - they won't take no for an answer.
Since I had complied according to the contract and sent written notice I didn't think about it until my credit card was charged. I called to tell them to take it off and they said my contract had renewed and basically too bad. This man says they never got anything in writing which I knew was a lie because of the VM left. When I asked to speak to a manager he said he was the manager. When I asked to speak to someone higher he said they don't answer phones. I hit the ceiling! I had done everything required. Now they say it has to be a hand signed email.
This company is evil and I don't know how they sleep, I really don't. This is not over. As much as I hate class actions - I hope an attorney sues them and gets it class actioned.
This report was posted on Ripoff Report on 11/06/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/PROVO-Utah-/Vivint-APX-VIVINT-INC-AFTER-WRITTEN-NOTICE-STILL-WONT-CANCEL-CONTRACT-PROVO-Utah-965685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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