ED Magedson – Founder
Vivint4931 North 300 West Provo, Utah United States of America
Vivint Security Try to cancel...Ripoff! Provo, Utah
Signed a 5 year contract. Had numerous technical problems and of course you can't cancel early unless you pay remainder of contract. Fine but....
We patiently waited the 5 years. It did not occur to me to regularly check the contract to see that I needed a 30 day written notice of cancellation. In addition, I received two calls in the last couple of months from reps. who were making service calls because my contract was almost up. When I told them both that I wanted to cancel neither of reminded me to send the 30 day written notice. Shady practices!
I called 10 days too late. I was already automatically signed up for an additional year.
They will NOT, no if's and's or but's work with me on this. I offered to pay an extra month and send the letter. No go. I was told by two different people that the contract is completely legal (which I knew) and that they absolutely would not cancel. They told me it was fine that I report to BBB and tell my neighbors with Vivint about this problem.
This report was posted on Ripoff Report on 07/06/2012 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-/Vivint-Security-Try-to-cancelRipoff-Provo-Utah-907616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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