- Report: #937127
Report - Rebuttal - Arbitrate
Complaint Review: Vivint
Vivint5132 North 300 West, Provo, Utah United States of America
Vivint APXALARM Cancellation Run Around - No does not mean NO!! Provo, Utah
*Consumer Comment: I also have Vivint, formerly APX alarm service and it is PLAINLY and in Bold face ,LARGE type...
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I contacted Vivent on June 4th to cancel my service. I had been told by a salesman that once the original contract ran out, I was month to month. That was of course not accurate and the small print of the contract supported the companys position that the contract automatically renews for a new 12 month period if notice of cancellation is not received "no later than thirty (30) days before the end of the original term or any renewal term." I admitted that they had a gotcha in the contract and agreed that I would have to pay the remaining two months on my renewed contract. However, on June 6th I faxed, and received confirmation of receipt, notice that I wished to terminate the contractual relationship with Vivent effective July, 2, 2012. I also advised them to send the bills to my address on file. Fortunately they could not access the credit card I had on file.
It took them nearly a month to finally send a paper bill, after several harassing calls because I owed for the month that they could not charge my credit card. Each time I told them that when they send me a paper bill I would send in the payment. They repeatedly tried to get a new credit card number, which I refused to provide. I am convinced that if I gave them a new credit card, my miseries would be much worse.
Yesterday I received a new bill from Vivent for a payment outside of the renewal contract. When I called customer service to inquire why I was being billed as my service was cancelled, they informed me that it was not cancelled, but was in a cancelled pending status as I was supposed to call and confirm verbally that what I had provided in writing was actually what I wanted to transpire. I got upset and told them very directly, without use of any profanity, that I wanted to have the service cancelled per my written request and that I should not have received the bill nor should I have had to contact them as a result of receiving the bill. They said that I would need to speak to someone in the cancellation department. I refused to be transferred as I did not want to speak to anyone else. (I did not want to deal with all of the retention garbage.) I told them emphatically that I expected them to be able to advise their cancellation department of my desires. They said that they could have the cancellation department call me and I very emphatically told them that I did not desire to speak with anyone from their organization, I just expected all of this to end immediately. I then terminated the conversation.
I would encourage anyone looking for an alarm system to run from Vivent!!!
This report was posted on Ripoff Report on 09/05/2012 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-83440/Vivint-APXALARM-Cancellation-Run-Around-No-does-not-mean-NO-Provo-Utah-937127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.