• Report: #884814

Complaint Review: Vivint

  • Submitted: Fri, May 18, 2012
  • Updated: Mon, January 11, 2016

  • Reported By: Melissa — Fairfield California United States of America
Vivint
4931 North 300 West Provo, Utah United States of America

Vivint APX Alarm Auto Renewed my Contract for a YEAR when I called to cancel prior. Provo, Utah

 

*Consumer Comment: FTC

*Consumer Comment: Consumer TIP

*Consumer Comment: Not a Rip Off

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Do not use Vivint....they gouge customers by making them pay for a service they aren't receiving. I've been paying on this dang account for a year an a half without service because I moved out and sold the house I had service at. 


My account was set to renew so I called to cancel and because they did not receive written cancellation one month in advance they are auto renewing for another YEAR. This is not good business practice! How the heck can I find someone to "Take over my account" if I would not recommend them?!!


This report was posted on Ripoff Report on 05/18/2012 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-APX-Alarm-Auto-Renewed-my-Contract-for-a-YEAR-when-I-called-to-cancel-prior-Pro-884814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

FTC

AUTHOR: AliCent - (United States of America)

Last June or July the FTC made it illegal for alarm companies to auto-renew anyones contract. Call Vivint and tell them that you are going to report them to the State Attorneys office, FTC, and BBB if they don't permit you to cancel your services immediately. Don't listen to the B.S. that cancellation departments give you, all companies lie to prevent people from canceling. Send a written letter canceling your services certified mail and request a return receipt so they can't say, "Oh, we never got it" - Best of luck!

**to the lady who clearly is an idiot: ADT does not send "some guy 3 months later in plain street clothes" - ADT guarantees service calls within 24 hours- GUARANTEED... Also, EVERYONE who works for ADT not only has thorough background and drug testing completed, but they are uniformed, licensed professionals. You clearly are either not that bright, or you work for Vivint/a competitor... I'm not sure why you would even mention ADT when the gentlemen posting this didn't mention ADT. Get a life lady. 
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#2 Consumer Comment

Consumer TIP

AUTHOR: RustyJohnson - (United States of America)

It's a Scam
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#3 Consumer Comment

Not a Rip Off

AUTHOR: Tink89 - (United States of America)

When you sold your home and moved into a new home Vivint will come to your new home and set up your new home with the equitment at now cost to you. Vivint makes moving easy, just go online to your account and click the Move Request... They will get you all set up. Vivint is the best, try to call ADT and talk to someone for help... or even ask ADT to come fix your broken panle... They will put you on a 3 month waiting list and some random guy in streert clothes will show up to fix your broken equitment. If they even choose to show up. Vivint promises to be to your home within 72 hours to fix any problem with a company clothing, and name badge on.
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