• Report: #990990

Complaint Review: Vivint

  • Submitted: Thu, January 03, 2013
  • Updated: Mon, January 11, 2016

  • Reported By: Wichita, KS — WICHITA Kansas United States of America
Vivint
5132 North 300 West, Provo, Utah United States of America

Vivint FKA ApexAlarm  I cancelled my service, but Vivint is still sending ACH requests to my bank.   Is there an agency that will make them stop? Provo, Utah

 

*Author of original report: Thank you, Vivint, for quickly apologizing and correcting your error and making it right!

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Vivint has not stopped taking money out of my bank account through ACH withdrawals even though my contract was expired and I cancelled my service with them to go with a different company.  Is there any agency that I can contact to make them stop taking money from me?


This report was posted on Ripoff Report on 01/03/2013 09:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vivint/Provo-Utah-84604/Vivint-FKA-ApexAlarm-I-cancelled-my-service-but-Vivint-is-still-sending-ACH-requests-to-990990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Thank you, Vivint, for quickly apologizing and correcting your error and making it right!

AUTHOR: Wichita, KS - (United States of America)

After contact with Vivint regarding the complaint that I filed with Ripoff Report, they apologized and refunded the full amount of money that they had taken from my checking account. 

I am very pleased with the results of my encounter with Ripoff Reports and Vivint's customer service department. 

Thank you, Vivint, for quickly apologizing and correcting your error and making it right.
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